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Benchmarking firm performance from a multiple-stakeholder perspective with an application to Chinese banking

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  • Avkiran, Necmi K.
  • Morita, Hiroshi

Abstract

We know very little about how a firm would compare against its peers when evaluated from a multiple-stakeholder perspective where the same variables are interpreted differently. Since most medium-to-large organizations acknowledge the multi-dimensional nature of their operations, finding out the performance evaluations of various stakeholders can inform managerial decision-making. Thus, the main motivation for this study is to capture the interactions among different perceptions on a common set of performance measures. Using data envelopment analysis (DEA), we work with an approach that allows a flexible designation of inputs and outputs based on varying perspectives of five key stakeholders in banking. The versatile approach demonstrates that different views from the stakeholder universe can be summarily captured in DEA scores. A numerical example on Chinese commercial banks identifies the compliant (efficient) banks versus rigid (inefficient) banks, as well as the amenable stakeholders (those evaluating banks as efficient) versus the recalcitrant stakeholders (those evaluating banks as inefficient). The aligned views held by management and shareholders as evidenced by significant correlation among performance rankings imply reduced agency costs. Similarly, shared perceptions between customers and employees may encourage management to examine how this important business interface can be improved.

Suggested Citation

  • Avkiran, Necmi K. & Morita, Hiroshi, 2010. "Benchmarking firm performance from a multiple-stakeholder perspective with an application to Chinese banking," Omega, Elsevier, vol. 38(6), pages 501-508, December.
  • Handle: RePEc:eee:jomega:v:38:y:2010:i:6:p:501-508
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    References listed on IDEAS

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    Citations

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    Cited by:

    1. Avkiran, Necmi K., 2011. "Association of DEA super-efficiency estimates with financial ratios: Investigating the case for Chinese banks," Omega, Elsevier, vol. 39(3), pages 323-334, June.
    2. Epure, Mircea & Kerstens, Kristiaan & Prior, Diego, 2011. "Technology-based total factor productivity and benchmarking: New proposals and an application," Omega, Elsevier, vol. 39(6), pages 608-619, December.
    3. Avkiran, Necmi Kemal, 2015. "An illustration of dynamic network DEA in commercial banking including robustness tests," Omega, Elsevier, vol. 55(C), pages 141-150.
    4. Wang, Ke & Huang, Wei & Wu, Jie & Liu, Ying-Nan, 2014. "Efficiency measures of the Chinese commercial banking system using an additive two-stage DEA," Omega, Elsevier, vol. 44(C), pages 5-20.
    5. Amado, Carla A.F. & Santos, Sérgio P. & Marques, Pedro M., 2012. "Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment," Omega, Elsevier, vol. 40(3), pages 390-403.
    6. Morais, Paulo & Camanho, Ana S., 2011. "Evaluation of performance of European cities with the aim to promote quality of life improvements," Omega, Elsevier, vol. 39(4), pages 398-409, August.
    7. repec:eee:tefoso:v:127:y:2018:i:c:p:23-37 is not listed on IDEAS
    8. Edelstein, Barak & Paradi, Joseph C., 2013. "Ensuring units invariant slack selection in radial data envelopment analysis models, and incorporating slacks into an overall efficiency score," Omega, Elsevier, vol. 41(1), pages 31-40.
    9. Assaf, A. George & Barros, Carlos & Sellers-Rubio, Ricardo, 2011. "Efficiency determinants in retail stores: a Bayesian framework," Omega, Elsevier, vol. 39(3), pages 283-292, June.
    10. Gouveia, M.C. & Dias, L.C. & Antunes, C.H. & Boucinha, J. & Inácio, C.F., 2015. "Benchmarking of maintenance and outage repair in an electricity distribution company using the value-based DEA method," Omega, Elsevier, vol. 53(C), pages 104-114.
    11. Zhong, Wei & Yuan, Wei & Li, Susan X. & Huang, Zhimin, 2011. "The performance evaluation of regional R&D investments in China: An application of DEA based on the first official China economic census data," Omega, Elsevier, vol. 39(4), pages 447-455, August.
    12. Verdecho, María-José & Alfaro-Saiz, Juan-Jose & Rodriguez-Rodriguez, Raul & Ortiz-Bas, Angel, 2012. "A multi-criteria approach for managing inter-enterprise collaborative relationships," Omega, Elsevier, vol. 40(3), pages 249-263.
    13. repec:spr:annopr:v:253:y:2017:i:1:d:10.1007_s10479-016-2294-1 is not listed on IDEAS
    14. repec:spr:annopr:v:248:y:2017:i:1:d:10.1007_s10479-016-2191-7 is not listed on IDEAS
    15. Avkiran, Necmi K. & Goto, Mika, 2011. "A tool for scrutinizing bank bailouts based on multi-period peer benchmarking," Pacific-Basin Finance Journal, Elsevier, vol. 19(5), pages 447-469, November.
    16. Carlos Barros & Hidemichi Fujii & Shunsuke Managi, 2015. "How scale and ownership are related to financial performance? A productivity analysis of the Chinese banking sector," Journal of Economic Structures, Springer;Pan-Pacific Association of Input-Output Studies (PAPAIOS), vol. 4(1), pages 1-14, December.
    17. Yang, Xiaopeng & Morita, Hiroshi, 2013. "Efficiency improvement from multiple perspectives: An application to Japanese banking industry," Omega, Elsevier, vol. 41(3), pages 501-509.
    18. Xiaopeng Yang & Hiroshi Morita, 2012. "A DEA model with identical weight assignment based on multiple perspectives," International Journal of Applied Management Science, Inderscience Enterprises Ltd, vol. 4(1), pages 18-35.
    19. Herrera-Restrepo, Oscar & Triantis, Konstantinos & Trainor, Joseph & Murray-Tuite, Pamela & Edara, Praveen, 2016. "A multi-perspective dynamic network performance efficiency measurement of an evacuation: A dynamic network-DEA approach," Omega, Elsevier, vol. 60(C), pages 45-59.
    20. Xu, Yan & Yeh, Chung-Hsing, 2012. "An integrated approach to evaluation and planning of best practices," Omega, Elsevier, vol. 40(1), pages 65-78, January.
    21. González-Pachón, Jacinto & Romero, Carlos, 2011. "The design of socially optimal decisions in a consensus scenario," Omega, Elsevier, vol. 39(2), pages 179-185, April.

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