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Innovation behavior in the hotel industry

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  • Orfila-Sintes, Francina
  • Mattsson, Jan

Abstract

We develop and test a model of innovation behavior in the hotel industry. The model relates four types of innovation--i.e., management, external communication, service scope and back-office--to the key determinants: service provider characteristics, customer competences and the market drivers. Using statistical probit models and cross-sectional survey data from a stratified sample of hotels in the Balearic Islands (N=331) we were able to verify the model including innovation types determinants and the innovation impact on hotels performance. Main findings verify the model indicating the effects of these determinants on innovation and the positive impact of the innovation on the hotels performance. Hence, innovation decisions determinants are: the additional services on offer, that bookings are made through tour operators, that hotels are part of a hotel chain and that the owners of the hotel run the business.

Suggested Citation

  • Orfila-Sintes, Francina & Mattsson, Jan, 2009. "Innovation behavior in the hotel industry," Omega, Elsevier, vol. 37(2), pages 380-394, April.
  • Handle: RePEc:eee:jomega:v:37:y:2009:i:2:p:380-394
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    References listed on IDEAS

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    Cited by:

    1. Roberto Gabriele & Enrico Tundis, 2015. "Contesto regionale, struttura economica e impatto delle politiche regionali: il caso degli alberghi in Trentino," SCIENZE REGIONALI, FrancoAngeli Editore, vol. 2015(3 Suppl.), pages 37-59.
    2. Lee, Peter K.C. & Cheng, T.C. Edwin & Yeung, Andy C.L. & Lai, Kee-hung, 2011. "An empirical study of transformational leadership, team performance and service quality in retail banks," Omega, Elsevier, vol. 39(6), pages 690-701, December.
    3. de la Peña, Mario Raúl & Núñez-Serrano, Juan A. & Turrión, Jaime & Velázquez, Francisco J., 2016. "Are innovations relevant for consumers in the hospitality industry? A hedonic approach for Cuban hotels," Tourism Management, Elsevier, vol. 55(C), pages 184-196.
    4. Roberto Gabriele, & Enrico Tundis, & Enrico Zaninotto, 2015. "Public Subsidies and Development of Hotel Industry: Evidence from a Place-based Policy," DEM Discussion Papers 2015/10, Department of Economics and Management.
    5. repec:exl:25engi:v:27:y:2016:i:5:p:618-628 is not listed on IDEAS
    6. Bilal Bourkha & Adam Dewitte & Jeremy Tantely Ranjatoelina, 2015. "Organiser l'imitation d'un business model innovant : quatre propositions pour les entreprises," Working Papers hal-01202625, HAL.
    7. repec:eee:touman:v:31:y:2010:i:2:p:221-231 is not listed on IDEAS
    8. Kuo-Jui Wu & Ching-Jong Liao & Ming-Lang Tseng & Pei-Jay Chou, 2015. "Understanding Innovation for Sustainable Business Management Capabilities and Competencies under Uncertainty," Sustainability, MDPI, Open Access Journal, vol. 7(10), pages 1-35, October.
    9. Ta-Wei Tang & Michael Wang & Ya-Yun Tang, 2015. "Developing service innovation capability in the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 97-113, March.
    10. repec:ris:invreg:0357 is not listed on IDEAS
    11. Chavana Angkanurakbun & Sawat Wanarat, 2016. "The Mediating Effect Of Product Innovation Capability On Entrepreneurial Pro-Activeness And Hotel Performance," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(03), pages 1-21, April.
    12. repec:eee:touman:v:65:y:2018:i:c:p:303-316 is not listed on IDEAS
    13. repec:spr:qualqt:v:51:y:2017:i:5:d:10.1007_s11135-016-0466-3 is not listed on IDEAS
    14. repec:eee:touman:v:46:y:2015:i:c:p:51-58 is not listed on IDEAS
    15. repec:eee:touman:v:51:y:2015:i:c:p:142-155 is not listed on IDEAS
    16. Banerjee, Pradeep K. & Turner, T. Rolf, 2012. "A flexible model for the pricing of perishable assets," Omega, Elsevier, vol. 40(5), pages 533-540.
    17. Roberto Gabriele & Enrico Tundis, 2015. "the effect of longitudinal multiple subsidies on firm performance in the presence of neighbour interactions," ERSA conference papers ersa15p1368, European Regional Science Association.
    18. Beynon, Malcolm J & Jones, Paul & Pickernell, David & Packham, Gary, 2016. "A NCaRBS analysis of SME intended innovation: Learning about the Don’t Knows," Omega, Elsevier, vol. 59(PA), pages 97-112.
    19. Huang, Chin-wei & Ho, Foo Nin & Chiu, Yung-ho, 2014. "Measurement of tourist hotels׳ productive efficiency, occupancy, and catering service effectiveness using a modified two-stage DEA model in Taiwan," Omega, Elsevier, vol. 48(C), pages 49-59.
    20. Ching-Sung Lee & Yen-Cheng Chen & Pei-Ling Tsui & Tung-Han Yu, 2014. "Examining the relations between open innovation climate and job satisfaction with a PLS path model," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(3), pages 1705-1722, May.
    21. Najda-Janoszka, Marta & Kopera, Sebastian, 2013. "Exploring Barriers to Innovation in Tourism Industry – The Case of Southern Region of Poland," MPRA Paper 53980, University Library of Munich, Germany.
    22. repec:eee:touman:v:33:y:2012:i:4:p:776-789 is not listed on IDEAS
    23. Vincenza Odorici & Manuela Presutti & Marco Savioli, 2016. "Strategic orientation of hotels: evidence from a contingent approach," Working Paper series 16-06, Rimini Centre for Economic Analysis, revised May 2016.
    24. NAGY Andrea, 2013. "Approaching Service Innovation Patterns," European Journal of Interdisciplinary Studies, Bucharest Economic Academy, issue 01, March.
    25. repec:eee:touman:v:48:y:2015:i:c:p:477-499 is not listed on IDEAS

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