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The different effect of primary and secondary product attributes on customer satisfaction

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  • Brechan, Inge

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  • Brechan, Inge, 2006. "The different effect of primary and secondary product attributes on customer satisfaction," Journal of Economic Psychology, Elsevier, vol. 27(3), pages 441-458, June.
    • Handle: RePEc:eee:joepsy:v:27:y:2006:i:3:p:441-458
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    References listed on IDEAS

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    1. Babin, Barry J & Darden, William R & Griffin, Mitch, 1994. "Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(4), pages 644-656, March.
    2. Daniel Kahneman & Amos Tversky, 2013. "Prospect Theory: An Analysis of Decision Under Risk," World Scientific Book Chapters, in: Leonard C MacLean & William T Ziemba (ed.), HANDBOOK OF THE FUNDAMENTALS OF FINANCIAL DECISION MAKING Part I, chapter 6, pages 99-127, World Scientific Publishing Co. Pte. Ltd..
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    Cited by:

    1. Mehdi Bagheri Ghalenoie & Mohammad Hussein Abooie, 2016. "Prioritizing Strategies of Relationship with Retail Customers in Several Levels of Life Cycle by Integrated Approach: KANO-IPA-QFD-TOPSIS," Modern Applied Science, Canadian Center of Science and Education, vol. 10(11), pages 273-273, November.
    2. Lee, Kyootai & Khan, Shaji & Mirchandani, Dinesh, 2013. "Hierarchical effects of product attributes on actualized innovativeness in the context of high-tech products," Journal of Business Research, Elsevier, vol. 66(12), pages 2634-2641.
    3. Pettifor, Hazel & Wilson, Charlie, 2020. "Low carbon innovations for mobility, food, homes and energy: A synthesis of consumer attributes," Renewable and Sustainable Energy Reviews, Elsevier, vol. 130(C).
    4. Desmet, Pierre, 2014. "How retailer money-back guarantees influence consumer preferences for retailer versus national brands," Journal of Business Research, Elsevier, vol. 67(9), pages 1971-1978.
    5. Lim, Weng Marc & Ahmed, Pervaiz Khalid & Ali, Md Yunus, 2022. "Giving electronic word of mouth (eWOM) as a prepurchase behavior: The case of online group buying," Journal of Business Research, Elsevier, vol. 146(C), pages 582-604.

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