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When good decisions have bad outcomes: The impact of affect on switching behavior

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  • Ratner, Rebecca K.
  • Herbst, Kenneth C.

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  • Ratner, Rebecca K. & Herbst, Kenneth C., 2005. "When good decisions have bad outcomes: The impact of affect on switching behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 96(1), pages 23-37, January.
    • Handle: RePEc:eee:jobhdp:v:96:y:2005:i:1:p:23-37
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    8. Shiv, Baba & Fedorikhin, Alexander, 2002. "Spontaneous versus Controlled Influences of Stimulus-Based Affect on Choice Behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 87(2), pages 342-370, March.
    9. Inman, J Jeffrey & Zeelenberg, Marcel, 2002. "Regret in Repeat Purchase versus Switching Decisions: The Attenuating Role of Decision Justifiability," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 29(1), pages 116-128, June.
    10. Tsiros, Michael, 1998. "Effect of Regret on Post-choice Valuation: The Case of More Than Two Alternatives," Organizational Behavior and Human Decision Processes, Elsevier, vol. 76(1), pages 48-69, October.
    11. Shiv, Baba & Fedorikhin, Alexander, 1999. "Heart and Mind in Conflict: The Interplay of Affect and Cognition in Consumer Decision Making," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 26(3), pages 278-292, December.
    12. Ratner, Rebecca K & Kahn, Barbara E & Kahneman, Daniel, 1999. "Choosing Less-Preferred Experiences for the Sake of Variety," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 26(1), pages 1-15, June.
    13. J. Jeffrey Inman & James S. Dyer & Jianmin Jia, 1997. "A Generalized Utility Model of Disappointment and Regret Effects on Post-Choice Valuation," Marketing Science, INFORMS, vol. 16(2), pages 97-111.
    14. Jones, Steven K. & Yurak, Tricia J. & Frisch, Deborah, 1997. "The Effect of Outcome Information on the Evaluation and Recall of Individuals' Own Decisions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 71(1), pages 95-120, July.
    15. Zeelenberg, M., 1999. "The use of crying over spilled milk : A note on the rationality and functionality of regret," Other publications TiSEM 66ac04be-d1ee-4a0e-9e97-7, Tilburg University, School of Economics and Management.
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    Cited by:

    1. Mannetti, Lucia & Pierro, Antonio & Kruglanski, Arie, 2007. "Who regrets more after choosing a non-status-quo option? Post decisional regret under need for cognitive closure," Journal of Economic Psychology, Elsevier, vol. 28(2), pages 186-196, April.
    2. Lee, K.M.C. & Kraussl, R.G.W. & Paas, L.J., 2009. "The effect of anticipated and experienced regret and pride on investors' future selling decisions," Serie Research Memoranda 0057, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    3. Oliver Merz & Raphael Flepp & Egon Franck, 2021. "Underestimating randomness: Outcome bias in betting exchange markets," Working Papers 390, University of Zurich, Department of Business Administration (IBW).
    4. Gabriel Natividad, 2013. "Financial Slack, Strategy, and Competition in Movie Distribution," Organization Science, INFORMS, vol. 24(3), pages 846-864, June.
    5. Zhao, Haichuan & Wang, Xuehua & Jiang, Lan, 2021. "To purchase or to remove? Online shopping cart warning pop-up messages can polarize liking and purchase intention," Journal of Business Research, Elsevier, vol. 132(C), pages 813-836.
    6. Pham, Michel Tuan & Avnet, Tamar, 2009. "Contingent reliance on the affect heuristic as a function of regulatory focus," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(2), pages 267-278, March.
    7. Dominic Bergers, 2021. "Individual differences in the susceptibility of biases relevant in price management: a state-of-the-art article," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 20(4), pages 497-528, August.
    8. Lars Lefgren & Brennan Platt & Joseph Price, 2011. "Sticking with What (Barely) Worked," NBER Working Papers 17477, National Bureau of Economic Research, Inc.
    9. Christian König-Kersting & Monique Pollmann & Jan Potters & Stefan T. Trautmann, 2021. "Good decision vs. good results: Outcome bias in the evaluation of financial agents," Theory and Decision, Springer, vol. 90(1), pages 31-61, February.
    10. Zeelenberg, Marcel & Nijstad, Bernard A. & van Putten, Marijke & van Dijk, Eric, 2006. "Inaction inertia, regret, and valuation: A closer look," Organizational Behavior and Human Decision Processes, Elsevier, vol. 101(1), pages 89-104, September.
    11. Reb, Jochen & Connolly, Terry, 2009. "Myopic regret avoidance: Feedback avoidance and learning in repeated decision making," Organizational Behavior and Human Decision Processes, Elsevier, vol. 109(2), pages 182-189, July.
    12. George, Jennifer M. & Dane, Erik, 2016. "Affect, emotion, and decision making," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 47-55.
    13. Goncalo, Jack A. & Duguid, Michelle M., 2008. "Hidden consequences of the group-serving bias: Causal attributions and the quality of group decision making," Organizational Behavior and Human Decision Processes, Elsevier, vol. 107(2), pages 219-233, November.
    14. Anke Arnaud & Marshall Schminke, 2012. "The Ethical Climate and Context of Organizations: A Comprehensive Model," Organization Science, INFORMS, vol. 23(6), pages 1767-1780, December.
    15. Lars Lefgren & Brennan Platt & Joseph Price, 2015. "Sticking with What (Barely) Worked: A Test of Outcome Bias," Management Science, INFORMS, vol. 61(5), pages 1121-1136, May.
    16. repec:cup:judgdm:v:11:y:2016:i:3:p:275-286 is not listed on IDEAS
    17. Joshua Buchanan & Amy Summerville & Jennifer Lehmann & Jochen Reb, 2016. "The Regret Elements Scale: Distinguishing the affective and cognitive components of regret," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 11(3), pages 275-286, May.
    18. Meier, Pascal Flurin & Flepp, Raphael & Meier, Philippe & Franck, Egon, 2022. "Outcome bias in self-evaluations: Quasi-experimental field evidence from Swiss driving license exams," Journal of Economic Behavior & Organization, Elsevier, vol. 201(C), pages 292-309.
    19. Bergers, Dominic, 2022. "The status quo bias and its individual differences from a price management perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    20. Lefgren, Lars J. & Platt, Brennan & Price, Joseph & Higbee, Samuel, 2019. "Outcome based accountability: Theory and evidence," Journal of Economic Behavior & Organization, Elsevier, vol. 160(C), pages 121-137.
    21. Bai, Zefeng, 2021. "Does robo-advisory help reduce the likelihood of carrying a credit card debt? Evidence from an instrumental variable approach," Journal of Behavioral and Experimental Finance, Elsevier, vol. 29(C).
    22. Roman Kraussl & Carmen Lee & Leo Paas, 2013. "The Effect of Anticipated and Experienced Regret and Pride on Investors Future Selling Decisions," DEM Discussion Paper Series 13-5, Department of Economics at the University of Luxembourg.

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