IDEAS home Printed from
   My bibliography  Save this article

A daily investigation of the role of manager empathy on employee well-being


  • Scott, Brent A.
  • Colquitt, Jason A.
  • Paddock, E. Layne
  • Judge, Timothy A.


In a daily diary study, the authors investigated the top-down influence of manager empathy on a process model of employee well-being. Sixty employees supervised by one of 13 managers completed a daily survey for 2 weeks, producing a total of 436 observations. Hierarchical linear modeling results revealed that, at the daily level, employees who reported somatic complaints made less progress on their goals and felt lower levels of positive affect and higher levels of negative affect. At the group level, cross-level main and interactive effects of manager empathy were observed, such that groups of employees with empathic managers experienced lower average levels of somatic complaints, and daily goal progress was more strongly related to positive affect for groups of employees with empathic managers. We discuss the implications of these results for the emerging literature on leaders as managers of group emotion.

Suggested Citation

  • Scott, Brent A. & Colquitt, Jason A. & Paddock, E. Layne & Judge, Timothy A., 2010. "A daily investigation of the role of manager empathy on employee well-being," Organizational Behavior and Human Decision Processes, Elsevier, vol. 113(2), pages 127-140, November.
  • Handle: RePEc:eee:jobhdp:v:113:y:2010:i:2:p:127-140

    Download full text from publisher

    File URL:
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    1. Louro, M.J.S. & Pieters, R. & Zeelenberg, M., 2007. "Dynamics of multiple goal pursuit," Other publications TiSEM fcfc1f8f-6eae-41bb-af23-0, Tilburg University, School of Economics and Management.
    Full references (including those not matched with items on IDEAS)


    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.

    Cited by:

    1. repec:eee:jobhdp:v:140:y:2017:i:c:p:14-28 is not listed on IDEAS


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jobhdp:v:113:y:2010:i:2:p:127-140. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.