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Consumers' Emotional Responses to Service Environments

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  • Foxall, Gordon R.
  • Greenley, Gordon E.

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  • Foxall, Gordon R. & Greenley, Gordon E., 1999. "Consumers' Emotional Responses to Service Environments," Journal of Business Research, Elsevier, vol. 46(2), pages 149-158, October.
  • Handle: RePEc:eee:jbrese:v:46:y:1999:i:2:p:149-158
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    References listed on IDEAS

    as
    1. Foxall, Gordon R., 1997. "The emotional texture of consumer environments: A systematic approach to atmospherics," Journal of Economic Psychology, Elsevier, vol. 18(5), pages 505-523, September.
    2. Russell, James A & Mehrabian, Albert, 1976. " Environmental Variables in Consumer Research," Journal of Consumer Research, Oxford University Press, vol. 3(1), pages 62-63, June.
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    Cited by:

    1. repec:eee:joreco:v:22:y:2015:i:c:p:195-205 is not listed on IDEAS
    2. Foxall, Gordon R., 1999. "Reply to Phil Reed," Journal of Economic Psychology, Elsevier, vol. 20(2), pages 245-249, April.
    3. Morone, Andrea & Nemore, Francesco & Schirone, Dario Antonio, 2018. "Sales impact of servicescape’s rational stimuli: a natural field experiment," MPRA Paper 85113, University Library of Munich, Germany.
    4. Morone, Andrea & Nemore, Francesco & Schirone, Dario Antonio, 2018. "Sales impact of servicescape's rational stimuli: a natural experiment," MPRA Paper 85042, University Library of Munich, Germany.
    5. Richard, Marie-Odile & Chebat, Jean-Charles, 2016. "Modeling online consumer behavior: Preeminence of emotions and moderating influences of need for cognition and optimal stimulation level," Journal of Business Research, Elsevier, vol. 69(2), pages 541-553.
    6. Foxall, Gordon R. & Schrezenmaier, Teresa C., 2003. "The behavioral economics of consumer brand choice: Establishing a methodology," Journal of Economic Psychology, Elsevier, vol. 24(5), pages 675-695, October.
    7. repec:eee:joreco:v:19:y:2012:i:4:p:445-456 is not listed on IDEAS
    8. Hightower, Roscoe Jr & Brady, Michael K. & Baker, Thomas L., 2002. "Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events," Journal of Business Research, Elsevier, vol. 55(9), pages 697-707, September.
    9. Lee, Seunghyun & Ha, Sejin & Widdows, Richard, 2011. "Consumer responses to high-technology products: Product attributes, cognition, and emotions," Journal of Business Research, Elsevier, vol. 64(11), pages 1195-1200.
    10. Diogo Conque Seco Ferreira & Jorge Mendes Oliveira-Castro, 2010. "Effects of background music on consumer behaviour: behavioural account of the consumer setting," The Service Industries Journal, Taylor & Francis Journals, vol. 31(15), pages 2571-2585, September.
    11. Orth, Ulrich R. & Limon, Yonca & Rose, Gregory, 2010. "Store-evoked affect, personalities, and consumer emotional attachments to brands," Journal of Business Research, Elsevier, vol. 63(11), pages 1202-1208, November.
    12. Morone, Andrea & Nemore, Francesco & Schirone, Dario Antonio, 2018. "Sales impact of servicescape’s emotional and rational stimuli: a survey study," MPRA Paper 85112, University Library of Munich, Germany.
    13. Xing, Xiaoyan & Chalip, Laurence, 2006. "Effects of Hosting a Sport Event on Destination Brand: A Test of Co-branding and Match-up Models," Sport Management Review, Elsevier, vol. 9(1), pages 49-78, May.
    14. repec:eee:joreco:v:21:y:2014:i:5:p:764-772 is not listed on IDEAS
    15. De Nisco, Alessandro & Warnaby, Gary, 2014. "Urban design and tenant variety influences on consumers' emotions and approach behavior," Journal of Business Research, Elsevier, vol. 67(2), pages 211-217.
    16. repec:ksb:journl:v:10:y:2017:p:101-130 is not listed on IDEAS
    17. Hung-Wen Lee & Ching-Fang Yu, 2011. "Effect of organizational relationship style on the level of knowledge sharing," International Journal of Manpower, Emerald Group Publishing, vol. 32(5/6), pages 677-686, August.
    18. repec:eee:joreco:v:16:y:2009:i:1:p:1-9 is not listed on IDEAS
    19. repec:eee:joreco:v:35:y:2017:i:c:p:27-35 is not listed on IDEAS

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