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Encouraging newcomer voice through mentoring support: The mediating role of trust and the moderating role of power distance orientation

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  • Wang, Sheng
  • Hu, Changya
  • Pham, Mai
  • Yu, Hsiang Pin

Abstract

Encouraging newcomer voice is crucial for addressing the challenges posed by the changing workforce and maintaining organizational competitiveness. However, their voice is often devalued or even ignored, particularly by supervisors. This study investigated how non-supervisory mentoring support may be a valuable resource to facilitate newcomers’ voice. Based on time-lagged data collected from 248 ongoing mentor – newcomer protégé dyads in the real estate industry, we found that protégés’ trust in mentors partially mediated the positive relationship between mentoring support and newcomer protégé voice. Protégés’ power distance orientation (PDO) moderated both the trust – voice and the mentoring support – voice relationships such that these relationships were stronger for protégés with low PDO. Further analyses revealed that the two types of mentoring support influenced voice in different ways. While career support affected protégé voice both directly and indirectly through trust, psychosocial support only had a direct effect on voice when protégé PDO was low.

Suggested Citation

  • Wang, Sheng & Hu, Changya & Pham, Mai & Yu, Hsiang Pin, 2025. "Encouraging newcomer voice through mentoring support: The mediating role of trust and the moderating role of power distance orientation," Journal of Business Research, Elsevier, vol. 199(C).
    • Handle: RePEc:eee:jbrese:v:199:y:2025:i:c:s0148296325003431
    DOI: 10.1016/j.jbusres.2025.115520
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