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Continuance intention of online technologies: A systematic literature review

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  • Yan, Min
  • Filieri, Raffaele
  • Gorton, Matthew

Abstract

Given the dynamic nature of digital technologies, understanding why users intend to continue to use them or not is important for practitioners and academics alike. This paper presents an up-to-date Systematic Literature Review (SLR) of Continuance Intention (CI) for online technologies. The SLR classifies and analyses 147 relevant articles on CI in the field of online technology. It analyses papers according to the type of online technology as well as four groups of antecedents (psychological, technological, social, and behavioral) of CI and reviews the consequences of CI. Based on the SLR, the paper outlines two broad directions for future research relating to a conceptual framework and research design, highlighting promising research areas linked to the new features of emerging technologies, such as hyper-connectivity, and intention-behavior gaps.

Suggested Citation

  • Yan, Min & Filieri, Raffaele & Gorton, Matthew, 2021. "Continuance intention of online technologies: A systematic literature review," International Journal of Information Management, Elsevier, vol. 58(C).
    • Handle: RePEc:eee:ininma:v:58:y:2021:i:c:s0268401221000086
    DOI: 10.1016/j.ijinfomgt.2021.102315
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    Citations

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    Cited by:

    1. Cheng-Kui Huang & Shin-Horng Chen & Chia-Chen Hu & Ming-Ching Lee, 2022. "Understanding the adoption of the mask-supply information platforms during the COVID-19," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2405-2427, December.
    2. Wu, Ruijuan & Li, Peiyu, 2023. "Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    3. Shaw, Norman & Eschenbrenner, Brenda & Baier, Daniel, 2022. "Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    4. Diogo Lima & Ricardo F. Ramos & Pedro Miguel Oliveira, 2024. "Customer satisfaction in the pet food subscription-based online services," Electronic Commerce Research, Springer, vol. 24(2), pages 745-769, June.
    5. Magno, Francesca & Cassia, Fabio, 2024. "Predicting restaurants’ surplus food platform continuance: Insights from the combined use of PLS-SEM and NCA and predictive model comparisons," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    6. Chakraborty, Debarun & Singu, Hari Babu & Patre, Smruti, 2022. "Fitness Apps's purchase behaviour: Amalgamation of Stimulus-Organism-Behaviour-Consequence framework (S–O–B–C) and the innovation resistance theory (IRT)," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
    7. Zhang, Leyi & Mahmood, Rosli & Yasin, Ida Md & Ma, Yongpeng, 2024. "User perceptions and continuance intentions: An in-depth analysis of perceived values in amateur-hosted sharing accommodations," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    8. Kavita Sharma & Shveta Kalra, 2024. "Cognitive dissonance and mobile application continued use intentions: a thematic analysis," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 51(2), pages 213-231, June.
    9. Hamood Mohammed Al-Hattami & Faozi A. Almaqtari, 2023. "What determines digital accounting systems’ continuance intention? An empirical investigation in SMEs," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    10. Yeboah, Abraham & Asuamah Yeboah, Samuel & Mogre, Diana, 2024. "Unveiling the Power of Corporate Citizenship: A Deep Dive into Brand Confidence, Loyalty, Green Innovation, and Sustainable Buying Intentions," MPRA Paper 122394, University Library of Munich, Germany, revised 18 Sep 2024.

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