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The critical success factors of business process management

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  • Trkman, Peter

Abstract

Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case-specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task–technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.

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  • Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.
    • Handle: RePEc:eee:ininma:v:30:y:2010:i:2:p:125-134
    DOI: 10.1016/j.ijinfomgt.2009.07.003
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    Cited by:

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    2. Hu, Ya-Ping & Chang, I-Chiu & Hsu, Wei-Yen, 2017. "Mediating effects of business process for international trade industry on the relationship between information capital and company performance," International Journal of Information Management, Elsevier, vol. 37(5), pages 473-483.
    3. Jurczuk Arkadiusz, 2021. "Barriers to implementation of business process governance mechanisms," Engineering Management in Production and Services, Sciendo, vol. 13(4), pages 22-38, December.
    4. Reijers, H.A. & Vanderfeesten, I. & van der Aalst, W.M.P., 2016. "The effectiveness of workflow management systems: A longitudinal study," International Journal of Information Management, Elsevier, vol. 36(1), pages 126-141.
    5. Škrinjar, Rok & Trkman, Peter, 2013. "Increasing process orientation with business process management: Critical practices’," International Journal of Information Management, Elsevier, vol. 33(1), pages 48-60.
    6. Amy Van Looy & Peter Trkman & Els Clarysse, 2022. "A Configuration Taxonomy of Business Process Orientation," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 133-147, April.
    7. Nigel Adams & Adriano Augusto & Michael Davern & Marcello La Rosa, 2023. "Five guidelines to improve context-aware process selection: an Australian banking perspective," Papers 2304.05033, arXiv.org.
    8. Lim, Chiehyeon & Kim, Ki-Hun & Kim, Min-Jun & Heo, Jun-Yeon & Kim, Kwang-Jae & Maglio, Paul P., 2018. "From data to value: A nine-factor framework for data-based value creation in information-intensive services," International Journal of Information Management, Elsevier, vol. 39(C), pages 121-135.
    9. Marek Szelągowski & Justyna Berniak-Woźny, 2022. "How to improve the assessment of BPM maturity in the era of digital transformation," Information Systems and e-Business Management, Springer, vol. 20(1), pages 171-198, March.
    10. Vukšić, Vesna Bosilj & Bach, Mirjana Pejić & Popovič, Aleš, 2013. "Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration," International Journal of Information Management, Elsevier, vol. 33(4), pages 613-619.
    11. Chang, Hsin Hsin & Wang, I. Chen, 2011. "Enterprise Information Portals in support of business process, design teams and collaborative commerce performance," International Journal of Information Management, Elsevier, vol. 31(2), pages 171-182.
    12. Brocke, Jan vom & Zelt, Sarah & Schmiedel, Theresa, 2016. "On the role of context in business process management," International Journal of Information Management, Elsevier, vol. 36(3), pages 486-495.
    13. Leander Luiz Klein & Kelmara Mendes Vieira & Thiago Schirmer Feltrin & Matheus Pissutti & Luciano Dibi Ercolani, 2022. "The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution," SAGE Open, , vol. 12(1), pages 21582440221, March.
    14. Borman, Mark & Janssen, Marijn, 2013. "Reconciling two approaches to critical success factors: The case of shared services in the public sector," International Journal of Information Management, Elsevier, vol. 33(2), pages 390-400.
    15. Rahimi, Fatemeh & Møller, Charles & Hvam, Lars, 2016. "Business process management and IT management: The missing integration," International Journal of Information Management, Elsevier, vol. 36(1), pages 142-154.
    16. Naqib Ullah Khan & Peng Zhongyi & Heesup Han & Antonio Ariza-Montes, 2023. "Linking public leadership and public project success: the mediating role of team building," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-10, December.

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