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Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration

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  • Vukšić, Vesna Bosilj
  • Bach, Mirjana Pejić
  • Popovič, Aleš

Abstract

The case(s) demonstrates the importance of business process management (BPM) and business intelligence systems (BIS) in achieving better firm performance. It has been well documented in the literature that research on the effectively usage and combination of knowledge from BPM and BIS in turbulent service environments is limited. In response, we conduct an exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution. Our results firstly highlight that actual results of applying BPM and BIS differ greatly from the results that were originally planned. Secondly, we find that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives are driven by improving business processes. Thirdly, we identify that there is a lack of strong commitment to using both systems for supporting performance management.

Suggested Citation

  • Vukšić, Vesna Bosilj & Bach, Mirjana Pejić & Popovič, Aleš, 2013. "Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration," International Journal of Information Management, Elsevier, vol. 33(4), pages 613-619.
    • Handle: RePEc:eee:ininma:v:33:y:2013:i:4:p:613-619
    DOI: 10.1016/j.ijinfomgt.2013.03.008
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    References listed on IDEAS

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    1. Markus Kohlbacher & Stefan Gruenwald, 2011. "Process ownership, process performance measurement and firm performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 60(7), pages 709-720, September.
    2. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.
    3. Marten Schläfke & Riccardo Silvi & Klaus Möller, 2012. "A framework for business analytics in performance management," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 62(1), pages 110-122, November.
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    Cited by:

    1. Peters, Twan & Işık, Öykü & Tona, Olgerta & Popovič, Aleš, 2016. "How system quality influences mobile BI use: The mediating role of engagement," International Journal of Information Management, Elsevier, vol. 36(5), pages 773-783.
    2. Kanika Chaudhry & Sanjay Dhingra, 2021. "Modeling the Critical Success Factors for Business Intelligence Implementation: An ISM Approach," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 12(2), pages 1-21, July.
    3. Jaklič, Jurij & Grublješič, Tanja & Popovič, Aleš, 2018. "The role of compatibility in predicting business intelligence and analytics use intentions," International Journal of Information Management, Elsevier, vol. 43(C), pages 305-318.

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