IDEAS home Printed from https://ideas.repec.org/a/eme/ijppmp/v60y2011i7p709-720.html
   My bibliography  Save this article

Process ownership, process performance measurement and firm performance

Author

Listed:
  • Markus Kohlbacher
  • Stefan Gruenwald

Abstract

Purpose - The purpose of this paper is to explore empirically the interaction effect of process performance measurement and the process owner role on organizational performance. Design/methodology/approach - Using a sample of Austrian manufacturing companies, the paper uses multivariate data analysis techniques to test the joint effect of process performance measurement and process ownership on firm performance. Findings - The empirical evidence indicates that implementing process performance measurement or the process owner role only is insufficient to achieve high performance. Organizations must implement both concepts – process performance measurement and the process owner role – to reap the fruits of process management. Research limitations/implications - Several research limitations apply. First, the sample only included Austrian manufacturing firms. The generalizability of the findings to other industries or other countries is open to scrutiny. Second, only one interview per firm was conducted. Interviewing several managers per firm would have led to even higher data quality. A third important limitation of this work is the small number of cases in the regression models. Such a small number of cases are not appropriate for a clear demonstration of empirical effects. Fourth, this work relies on survey data, which leaves open the possibility of self‐serving bias in the data. Practical implications - The promise of process management is to help firms gain competitive advantage, and, as such, managers facing organizational problems may adopt process management practices as a response to these problems. But managers must fully understand the concept of process management to ensure these practices are used in the appropriate contexts. Managers must understand the multidimensional nature of process orientation and the importance of its key dimensions. The empirical evidence of the study suggests that managers should put their effort into establishing process owners as well as process performance measurement as both process management concepts are needed in order to achieve firm performance improvements. Originality/value - While the importance of process management has often been highlighted, much more remains to be understood about the performance impact of specific process management practices. This paper focuses on the process owner role and process performance measurement – as empirical studies investigating the interaction effect of these two practices have been remarkably limited to date.

Suggested Citation

  • Markus Kohlbacher & Stefan Gruenwald, 2011. "Process ownership, process performance measurement and firm performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 60(7), pages 709-720, September.
  • Handle: RePEc:eme:ijppmp:v:60:y:2011:i:7:p:709-720
    DOI: 10.1108/17410401111167799
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/17410401111167799/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers

    File URL: https://www.emerald.com/insight/content/doi/10.1108/17410401111167799/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers

    File URL: https://libkey.io/10.1108/17410401111167799?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Batista, Luciano & Davis-Poynter, Simon & Ng, Irene & Maull, Roger, 2017. "Servitization through outcome-based contract – A systems perspective from the defence industry," International Journal of Production Economics, Elsevier, vol. 192(C), pages 133-143.
    2. Jurij JakliÄ & Vesna Bosilj-VukÅ¡ić & Jan Mendling & Mojca Indihar Å temberger, 2021. "The Orchestration of Corporate Performance Management and Business Process Management and Its Effect on Perceived Organizational Performance," SAGE Open, , vol. 11(3), pages 21582440211, August.
    3. Martin Hrabal & Lukáš Trčka & David Tuček, 2015. "The Role of Process Owners in Czech Organizations," Acta Universitatis Bohemiae Meridionales, University of South Bohemia in Ceske Budejovice, vol. 18(2), pages 40-51.
    4. Vukšić, Vesna Bosilj & Bach, Mirjana Pejić & Popovič, Aleš, 2013. "Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration," International Journal of Information Management, Elsevier, vol. 33(4), pages 613-619.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:v:60:y:2011:i:7:p:709-720. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.