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Business process management and IT management: The missing integration

Author

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  • Rahimi, Fatemeh
  • Møller, Charles
  • Hvam, Lars

Abstract

The importance of business processes and the centrality of IT to contemporary organizations’ performance calls for a specific focus on business process management and IT management. Despite the wide scope of business process management covering both business and IT domains, and the profound impact of IT on process innovations, the association between business process management and IT management is under-explored. Drawing on a literature analysis of the capabilities of business process and IT governance frameworks and findings from a case study, we propose the need for horizontal integration between the two management functions to enable strategic and operational business—IT alignment. We further argue that the role of IT in an organization influences the direction of integration between the two functions and thus the choice of integration mechanisms. Using case study findings, we propose that IT as a business enabler respectively calls for sequential and reciprocal integrations at strategic and operational planning levels. Drawing on logical reasoning, we suggest that IT as a strategic driver necessitates reciprocal integration at both levels.

Suggested Citation

  • Rahimi, Fatemeh & Møller, Charles & Hvam, Lars, 2016. "Business process management and IT management: The missing integration," International Journal of Information Management, Elsevier, vol. 36(1), pages 142-154.
    • Handle: RePEc:eee:ininma:v:36:y:2016:i:1:p:142-154
    DOI: 10.1016/j.ijinfomgt.2015.10.004
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    References listed on IDEAS

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    1. Michael Rosemann, 2010. "The Service Portfolio of a BPM Center of Excellence," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 267-284, Springer.
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    14. Kooper, M.N. & Maes, R. & Lindgreen, E.E.O. Roos, 2011. "On the governance of information: Introducing a new concept of governance to support the management of information," International Journal of Information Management, Elsevier, vol. 31(3), pages 195-200.
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    2. Al-Emran, Mostafa & Mezhuyev, Vitaliy & Kamaludin, Adzhar & Shaalan, Khaled, 2018. "The impact of knowledge management processes on information systems: A systematic review," International Journal of Information Management, Elsevier, vol. 43(C), pages 173-187.
    3. Naima Benkhider & Mustapha Meziani, 2021. "The Impact Of Company Size, Strategic Alignment, And Employee Training On Technological Infrastructure Availability In Algerian Firms: An Empirical Study," Post-Print hal-03726457, HAL.

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