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Business Process Governance

In: Handbook on Business Process Management 2

Author

Listed:
  • M. Lynne Markus

    (Bentley University)

  • Dax D. Jacobson

Abstract

Good business process governance is necessary for the success of business processes, which in turn are essential for business success. The term business process governance refers to the direction, coordination, and control of individuals, groups, or organizations that are at least to some extent autonomous: that is, not directly subject to the same hierarchical authority. Business process governance comprises a variety of mechanisms that may be impersonal (e.g., laws or rules) or personal (i.e., administered by individuals who may or may not have formally designated responsibility or accountability for governance). All governance mechanisms have pros and cons; some mechanisms are more effective (and more costly) than others. The challenge is to design a cost-effective governance structure, which usually consists of several mechanisms working in combination. This chapter describes various governance mechanisms, identifies their advantages and disadvantages, and provides examples that reveal how governance mechanisms contribute to business process success.

Suggested Citation

  • M. Lynne Markus & Dax D. Jacobson, 2010. "Business Process Governance," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 201-222, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-01982-1_10
    DOI: 10.1007/978-3-642-01982-1_10
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    Cited by:

    1. Rahimi, Fatemeh & Møller, Charles & Hvam, Lars, 2016. "Business process management and IT management: The missing integration," International Journal of Information Management, Elsevier, vol. 36(1), pages 142-154.
    2. Kirchner, Alexander & Labusch, Nils & Lopez Cordoba, Adriana & Sartor, Sebastian & Tumbas, Sanja & Villalon, Enrique & Wiethoff, Sebastian, 2011. "Network e-Volution," ERCIS Working Papers 11, University of Münster, European Research Center for Information Systems (ERCIS).
    3. Heitor Mansur Caulliraux & Thais Spiegel & Adriano Proen?a, 2012. "Process Management and Organizational Structure in Large Brazilian Companies: Multiple Case Study," Business and Management Research, Business and Management Research, Sciedu Press, vol. 1(2), pages 48-68, June.
    4. Artur Siurdyban, 2014. "Understanding the IT/business partnership: A business process perspective," Information Systems Frontiers, Springer, vol. 16(5), pages 909-922, November.

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