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Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines

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  • Daniel Beverungen

Abstract

Much of the BPM literature views business process design and implementation as a top-down process that is built on strategic alignment and managerial control. While this view has enabled the design of many IT artifacts for business processes, it is inconsistent with the observation that information infrastructures, including a company’s business process infrastructure, are at drift, a term that refers to the lack of top-down management control. The paper contributes to resolving this inconsistency by developing a meta-framework that conceptualizes business processes as emergent organizational routines that are represented, enabled, and constrained by IT artifacts. IT artifacts are developed in processes of functional-hierarchical decomposition and social design processes. Organizational routines have ostensive and performative aspects, forming a mutually constitutive duality. A literature review demonstrates that the propositions offered by the meta-framework have been insufficiently considered in the BPM field. The paper concludes with an outlook to applying the meta-framework to theorize about the interplay of design projects with the subsequent emergence of business processes in organizations. Copyright Springer Fachmedien Wiesbaden 2014

Suggested Citation

  • Daniel Beverungen, 2014. "Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(4), pages 191-202, August.
    • Handle: RePEc:spr:binfse:v:6:y:2014:i:4:p:191-202
    DOI: 10.1007/s12599-014-0335-3
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    Cited by:

    1. Dehua Gao & Flaminio Squazzoni & Xiuquan Deng, 2018. "The role of cognitive artifacts in organizational routine dynamics: an agent-based model," Computational and Mathematical Organization Theory, Springer, vol. 24(4), pages 473-499, December.
    2. Ulrich Matthias König & Alexander Linhart & Maximilian Röglinger, 2019. "Why do business processes deviate? Results from a Delphi study," Business Research, Springer;German Academic Association for Business Research, vol. 12(2), pages 425-453, December.
    3. Patrick Afflerbach & Manuel Bolsinger & Maximilian Röglinger, 2016. "An economic decision model for determining the appropriate level of business process standardization," Business Research, Springer;German Academic Association for Business Research, vol. 9(2), pages 335-375, August.
    4. Pedro Antunes & Jose A. Pino & Mary Tate & Alistair Barros, 2020. "Eliciting Process Knowledge Through Process Stories," Information Systems Frontiers, Springer, vol. 22(5), pages 1179-1201, October.
    5. Pedro Antunes & Jose A. Pino & Mary Tate & Alistair Barros, 0. "Eliciting Process Knowledge Through Process Stories," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    6. Daniel Beverungen & Oliver Müller & Martin Matzner & Jan Mendling & Jan Brocke, 2019. "Conceptualizing smart service systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(1), pages 7-18, March.
    7. Aygun Shafagatova & Amy Van Looy & Simin Maleki Shamasbi, 2023. "Uncovering the Combined Impact of Process Characteristics and Reward Types on Employees’ Job Satisfaction: A European Quantitative Study," SAGE Open, , vol. 13(1), pages 21582440231, March.
    8. Oliver Thomas & Simon Hagen & Ulrich Frank & Jan Recker & Lauri Wessel & Friedemann Kammler & Novica Zarvic & Ingo Timm, 2020. "Global Crises and the Role of BISE," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(4), pages 385-396, August.
    9. Ralf Plattfaut, 2022. "On the Importance of Project Management Capabilities for Sustainable Business Process Management," Sustainability, MDPI, vol. 14(13), pages 1-12, June.
    10. Martin Lehnert & Alexander Linhart & Maximilian Röglinger, 2016. "Value-based process project portfolio management: integrated planning of BPM capability development and process improvement," Business Research, Springer;German Academic Association for Business Research, vol. 9(2), pages 377-419, August.
    11. Daniel Beverungen & Joos C. A. M. Buijs & Jörg Becker & Claudio Ciccio & Wil M. P. Aalst & Christian Bartelheimer & Jan Brocke & Marco Comuzzi & Karsten Kraume & Henrik Leopold & Martin Matzner & Jan , 2021. "Seven Paradoxes of Business Process Management in a Hyper-Connected World," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(2), pages 145-156, April.
    12. Verena Wolf & Christian Bartelheimer & Daniel Beverungen, 2020. "Workarounds as Generative Mechanisms for Restructuring and Redesigning Organizations - Insights from a Multiple Case Study," Working Papers Dissertations 68, Paderborn University, Faculty of Business Administration and Economics.
    13. Maximilian Röglinger & Ralf Plattfaut & Vincent Borghoff & Georgi Kerpedzhiev & Jörg Becker & Daniel Beverungen & Jan Brocke & Amy Looy & Adela del-Río-Ortega & Stefanie Rinderle-Ma & Michael Rosemann, 2022. "Exogenous Shocks and Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(5), pages 669-687, October.

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