IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v13y2023i1p21582440231160125.html
   My bibliography  Save this article

Uncovering the Combined Impact of Process Characteristics and Reward Types on Employees’ Job Satisfaction: A European Quantitative Study

Author

Listed:
  • Aygun Shafagatova
  • Amy Van Looy
  • Simin Maleki Shamasbi

Abstract

Organizations should constantly improve their business processes to increase performance while keeping employees satisfied. Therefore, human actors are considered a success factor in business process management (BPM) projects. This fact amplifies the impact of employees’ satisfaction on business process performance. Although several reward approaches exist, it remains unclear how they affect job satisfaction specifically in combination with certain process characteristics. To address this gap, we conducted a statistical analysis of survey data based on a representative European working conditions dataset. We applied two-way analysis of variance (ANOVA) and analysis of covariance (ANCOVA, i.e., controlled for organization size and sector) to explore the interaction effects. By looking at all possible combinations, we uncover how the presence or absence of specific pay modes and process-related aspects influence job satisfaction. Additionally, we reveal and discuss the joint effect of process characteristics and pay-for-performance types on job satisfaction. The results argue for a differentiated approach in pay-for-performance to obtain optimal reward solutions. Moreover, we advise for better strategic planning and facilitating successful BPM implementation.

Suggested Citation

  • Aygun Shafagatova & Amy Van Looy & Simin Maleki Shamasbi, 2023. "Uncovering the Combined Impact of Process Characteristics and Reward Types on Employees’ Job Satisfaction: A European Quantitative Study," SAGE Open, , vol. 13(1), pages 21582440231, March.
    • Handle: RePEc:sae:sagope:v:13:y:2023:i:1:p:21582440231160125
    DOI: 10.1177/21582440231160125
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440231160125
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440231160125?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Brian K. Boyd & Alain Salamin, 2001. "Strategic reward systems: a contingency model of pay system design," Strategic Management Journal, Wiley Blackwell, vol. 22(8), pages 777-792, August.
    2. Vasilios D. Kosteas, 2011. "Job Satisfaction and Promotions," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 50(1), pages 174-194, January.
    3. Jan Recker, 2013. "Scientific Research in Information Systems," Progress in IS, Springer, edition 127, number 978-3-642-30048-6, February.
    4. Marie-Sophie Denner & Louis Christian Püschel & Maximilian Röglinger, 2018. "How to Exploit the Digitalization Potential of Business Processes," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(4), pages 331-349, August.
    5. Doris Weitlaner & Markus Kohlbacher, 2015. "Process management practices: organizational (dis-)similarities," The Service Industries Journal, Taylor & Francis Journals, vol. 35(1-2), pages 44-61, January.
    6. Peter Heimerl & Marco Haid & Lea Benedikt & Ursula Scholl-Grissemann, 2020. "Factors Influencing Job Satisfaction in Hospitality Industry," SAGE Open, , vol. 10(4), pages 21582440209, December.
    7. Ayman Alhmoud & Husam Rjoub, 2019. "Total Rewards and Employee Retention in a Middle Eastern Context," SAGE Open, , vol. 9(2), pages 21582440198, April.
    8. Fowler, Alan, 2003. "Systems modelling, simulation, and the dynamics of strategy," Journal of Business Research, Elsevier, vol. 56(2), pages 135-144, February.
    9. Silvia Lorincová & Miloš Čambál & Andrej Miklošík & Žaneta Balážová & Zdenka Gyurák Babeľová & Miloš Hitka, 2020. "Sustainability in Business Process Management as an Important Strategic Challenge in Human Resource Management," Sustainability, MDPI, vol. 12(15), pages 1-15, July.
    10. Sununta Siengthai & Patarakhuan Pila-Ngarm, 2016. "The interaction effect of job redesign and job satisfaction on employee performance," Evidence-based HRM, Emerald Group Publishing Limited, vol. 4(2), pages 162-180, August.
    11. Usama Najam & Sadia Ishaque & Saadia Irshad & Qurat-ul-ain Salik & Maria Shams Khakwani & Malka Liaquat, 2020. "A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model," SAGE Open, , vol. 10(4), pages 21582440209, November.
    12. Škrinjar, Rok & Trkman, Peter, 2013. "Increasing process orientation with business process management: Critical practices’," International Journal of Information Management, Elsevier, vol. 33(1), pages 48-60.
    13. Daniel Beverungen, 2014. "Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(4), pages 191-202, August.
    14. Sununta Siengthai & Patarakhuan Pila-Ngarm, 2016. "The interaction effect of job redesign and job satisfaction on employee performance," Evidence-based HRM, Emerald Group Publishing Limited, vol. 4(2), pages 162-180, August.
    15. Wil Aalst & Martin Bichler & Armin Heinzl, 2016. "Open Research in Business and Information Systems Engineering," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(6), pages 375-379, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Amy Van Looy & Peter Trkman & Els Clarysse, 2022. "A Configuration Taxonomy of Business Process Orientation," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 133-147, April.
    2. Thomas Kreuzer & Anna-Katharina Lindenthal & Anna Maria Oberländer & Maximilian Röglinger, 2022. "The Effects of Digital Technology on Opportunity Recognition," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(1), pages 47-67, February.
    3. Maximilian Röglinger & Ralf Plattfaut & Vincent Borghoff & Georgi Kerpedzhiev & Jörg Becker & Daniel Beverungen & Jan Brocke & Amy Looy & Adela del-Río-Ortega & Stefanie Rinderle-Ma & Michael Rosemann, 2022. "Exogenous Shocks and Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(5), pages 669-687, October.
    4. Shvartsman, Elena & Beckmann, Michael, 2015. "Stressed by your job: What is the role of personnel policy?," Working papers 2015/15, Faculty of Business and Economics - University of Basel.
    5. Anak Agung Ngurah Gede Sadiartha & Sunday Ade Sitorus, 2018. "Organizational Culture, Communication and Leadership Style on Job Satisfaction," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 7(4), pages 01-09, October.
    6. Marcus Grieger & André Ludwig, 2019. "On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 473-500, September.
    7. Canales, Juan I. & Vila, Joaquim, 2004. "Strategy-making via participation," IESE Research Papers D/569, IESE Business School.
    8. Artz, Benjamin & Blanchflower, David G. & Bryson, Alex, 2022. "Unions increase job satisfaction in the United States," Journal of Economic Behavior & Organization, Elsevier, vol. 203(C), pages 173-188.
    9. Blume, Maximilian & Oberländer, Anna Maria & Röglinger, Maximilian & Rosemann, Michael & Wyrtki, Katrin, 2020. "Ex ante assessment of disruptive threats: Identifying relevant threats before one is disrupted," Technological Forecasting and Social Change, Elsevier, vol. 158(C).
    10. Deepak K. Datta & Xin Liang & Martina Musteen, 2009. "Strategic Orientation and the Choice of Foreign Market Entry Mode," Management International Review, Springer, vol. 49(3), pages 269-290, June.
    11. Oliver Thomas & Simon Hagen & Ulrich Frank & Jan Recker & Lauri Wessel & Friedemann Kammler & Novica Zarvic & Ingo Timm, 2020. "Global Crises and the Role of BISE," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(4), pages 385-396, August.
    12. Ali Fakih, 2014. "Vacation Leave, Work Hours, and Wages: New Evidence from Linked Employer–Employee Data," LABOUR, CEIS, vol. 28(4), pages 376-398, December.
    13. Romina Gambacorta & Maria Iannario, 2013. "Measuring Job Satisfaction with CUB Models," LABOUR, CEIS, vol. 27(2), pages 198-224, June.
    14. Vasilios D. Kosteas, 2023. "Job satisfaction and employer‐sponsored training," British Journal of Industrial Relations, London School of Economics, vol. 61(4), pages 771-795, December.
    15. Geir Bjertnaes, 2012. "Promotion Rat Race and Public Policy," CESifo Working Paper Series 3781, CESifo.
    16. Martin Lehnert & Alexander Linhart & Maximilian Röglinger, 2016. "Value-based process project portfolio management: integrated planning of BPM capability development and process improvement," Business Research, Springer;German Academic Association for Business Research, vol. 9(2), pages 377-419, August.
    17. Dehua Gao & Flaminio Squazzoni & Xiuquan Deng, 2018. "The role of cognitive artifacts in organizational routine dynamics: an agent-based model," Computational and Mathematical Organization Theory, Springer, vol. 24(4), pages 473-499, December.
    18. Susan J. Linz & Anastasia Semykina, 2012. "What Makes Workers Happy? Anticipated Rewards and Job Satisfaction," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 51(4), pages 811-844, October.
    19. Michael Möhring & Barbara Keller & Rainer Schmidt & Kurt Sandkuhl & Alfred Zimmermann, 2023. "Digitalization and enterprise architecture management: a perspective on benefits and challenges," SN Business & Economics, Springer, vol. 3(2), pages 1-21, February.
    20. Mario Bossler & Philipp Grunau, 2020. "Asymmetric information in external versus internal promotions," Empirical Economics, Springer, vol. 59(6), pages 2977-2998, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:13:y:2023:i:1:p:21582440231160125. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.