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How to Exploit the Digitalization Potential of Business Processes

Author

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  • Marie-Sophie Denner

    (University of Bayreuth)

  • Louis Christian Püschel

    (University of Bayreuth)

  • Maximilian Röglinger

    (University of Bayreuth)

Abstract

Process improvement is the most value-adding activity in the business process management (BPM) lifecycle. Despite mature knowledge, many approaches have been criticized to lack guidance on how to put process improvement into practice. Given the variety of emerging digital technologies, organizations not only face a process improvement black box, but also high uncertainty regarding digital technologies. This paper thus proposes a method that supports organizations in exploiting the digitalization potential of their business processes. To achieve this, action design research and situational method engineering were adopted. Two design cycles involving practitioners (i.e., managers and BPM experts) and end-users (i.e., process owners and participants) were conducted. In the first cycle, the method’s alpha version was evaluated by interviewing practitioners from five organizations. In the second cycle, the beta version was evaluated via real-world case studies. In this paper, detailed results of one case study, which was conducted at a semiconductor manufacturer, are included.

Suggested Citation

  • Marie-Sophie Denner & Louis Christian Püschel & Maximilian Röglinger, 2018. "How to Exploit the Digitalization Potential of Business Processes," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(4), pages 331-349, August.
    • Handle: RePEc:spr:binfse:v:60:y:2018:i:4:d:10.1007_s12599-017-0509-x
    DOI: 10.1007/s12599-017-0509-x
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    4. Robert Keller & Philipp Ollig & Patrick Rövekamp, 2022. "Pathways to Developing Digital Capabilities within Entrepreneurial Initiatives in Pre-Digital Organizations," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(1), pages 33-46, February.
    5. Blume, Maximilian & Oberländer, Anna Maria & Röglinger, Maximilian & Rosemann, Michael & Wyrtki, Katrin, 2020. "Ex ante assessment of disruptive threats: Identifying relevant threats before one is disrupted," Technological Forecasting and Social Change, Elsevier, vol. 158(C).
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    7. Mahyar Kamali Saraji & Dalia Streimikiene & Grigorios L. Kyriakopoulos, 2021. "Fermatean Fuzzy CRITIC-COPRAS Method for Evaluating the Challenges to Industry 4.0 Adoption for a Sustainable Digital Transformation," Sustainability, MDPI, vol. 13(17), pages 1-20, August.
    8. Thomas Kreuzer & Anna-Katharina Lindenthal & Anna Maria Oberländer & Maximilian Röglinger, 2022. "The Effects of Digital Technology on Opportunity Recognition," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(1), pages 47-67, February.
    9. Ana-Marija Stjepić & Lucija IvanÄ ić & Dalia SuÅ¡a Vugec, 2020. "Mastering digital transformation through business process management: Investigating alignments, goals, orchestration, and roles," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 16(1), pages 41-74.
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