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Understanding the business–IT relationship

Author

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  • Coughlan, Jane
  • Lycett, Mark
  • Macredie, Robert D.

Abstract

The relationship between the business and IT departments in the context of the organisation has been characterised as highly divisive. Contributing problems appear to revolve around the failure to adequately communicate and understand the required information for the alignment of business and IT strategies and infrastructures. This study takes a communication-based view on the concept of alignment, in terms of the relationship between the retail business and IT within a major high street UK bank. A research framework (PICTURE) is used to provide insight into this relationship and guide the analysis of interviews with 29 individuals on mid-high management level for their thematic content. The paper highlights the lessons that can be derived from the study of the BIT relationship and how possible improvements could be made.

Suggested Citation

  • Coughlan, Jane & Lycett, Mark & Macredie, Robert D., 2005. "Understanding the business–IT relationship," International Journal of Information Management, Elsevier, vol. 25(4), pages 303-319.
    • Handle: RePEc:eee:ininma:v:25:y:2005:i:4:p:303-319
    DOI: 10.1016/j.ijinfomgt.2005.04.003
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    References listed on IDEAS

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    1. Griffith, David A., 2002. "The role of communication competencies in international business relationship development," Journal of World Business, Elsevier, vol. 37(4), pages 256-265, January.
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    Cited by:

    1. Cohen, Jason F. & Toleman, Mark, 2006. "The IS–business relationship and its implications for performance: An empirical study of South African and Australian organisations," International Journal of Information Management, Elsevier, vol. 26(6), pages 457-468.
    2. Štemberger, Mojca Indihar & Manfreda, Anton & Kovačič, Andrej, 2011. "Achieving top management support with business knowledge and role of IT/IS personnel," International Journal of Information Management, Elsevier, vol. 31(5), pages 428-436.
    3. Dong, Shutao, 2012. "Decision execution mechanisms of IT governance: The CRM case," International Journal of Information Management, Elsevier, vol. 32(2), pages 147-157.
    4. Park, Jungi & Lee, Jungwoo & Lee, Hyejung & Truex, Duane, 2012. "Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services," International Journal of Information Management, Elsevier, vol. 32(5), pages 459-468.
    5. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.

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