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A Process-Centered IT ROI Analysis with a Case Study

Author

Listed:
  • Choon Seong Leem

    (Yonsei University)

  • Chui Young Yoon

    (Seoul Cyber University)

  • Seung Kyu Park

    (IT Research and Consulting)

Abstract

In order to achieve a meaningful IT ROI (Returns of Investment) analysis while taking into account the unique business processes of each industry, we should conduct research into a system to evaluate the effect of investment. In this paper, through careful consideration of the characteristics of the banking industry, a study on IT ROI is conducted from the perspective of business process. The process-centered IT ROI model for analysis discussed here consists of seven phases. The suggested model is explained and verified with a case study of a finance company that we shall call “A”.

Suggested Citation

  • Choon Seong Leem & Chui Young Yoon & Seung Kyu Park, 2004. "A Process-Centered IT ROI Analysis with a Case Study," Information Systems Frontiers, Springer, vol. 6(4), pages 369-383, December.
    • Handle: RePEc:spr:infosf:v:6:y:2004:i:4:d:10.1023_b:isfi.0000046378.42438.5f
    DOI: 10.1023/B:ISFI.0000046378.42438.5f
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    Citations

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    Cited by:

    1. Hwan-Joo Seo & Young Soo Lee & Jai-Joon Hur & Jin Ki Kim, 2012. "The impact of information and communication technology on skilled labor and organization types," Information Systems Frontiers, Springer, vol. 14(2), pages 445-455, April.
    2. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.
    3. Santosh B. Rane & Yahya A. M. Narvel, 2021. "Leveraging the industry 4.0 technologies for improving agility of project procurement management processes," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 12(6), pages 1146-1172, December.

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