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Towards E-government by business process change—A methodology for public sector

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  • Indihar Stemberger, Mojca
  • Jaklic, Jurij

Abstract

E-government is becoming extremely important, however, it cannot be successfully implemented without changes in business processes that are performed inside governmental institutions. Public sector has some specifics, which make renovation projects considerably different. It is clear that radical changes in the execution of business processes and in the organizational structures are not suitable because they are not possible for many reasons. Therefore, classic business process change methodologies have to be adapted. This paper presents such methodology that has been successfully applied in a process change project at one of the Slovene Ministries, which is presented as a case study. Activities, techniques, and tools are proposed for each of the six traditional business process change project's stages.

Suggested Citation

  • Indihar Stemberger, Mojca & Jaklic, Jurij, 2007. "Towards E-government by business process change—A methodology for public sector," International Journal of Information Management, Elsevier, vol. 27(4), pages 221-232.
    • Handle: RePEc:eee:ininma:v:27:y:2007:i:4:p:221-232
    DOI: 10.1016/j.ijinfomgt.2007.02.006
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    Cited by:

    1. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.

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