IDEAS home Printed from https://ideas.repec.org/a/eee/enepol/v170y2022ics0301421522004682.html
   My bibliography  Save this article

From smart technologies to value cocreation and customer engagement with smart energy services

Author

Listed:
  • Gonçalves, Luisa
  • Patrício, Lia

Abstract

Smart grids enable large-scale integration of low-carbon energy sources and energy efficiency. However, changing customer energy consumption behavior has been a challenge, requiring the development of services that change the way customers relate with energy to increase energy efficiency and savings in households. To this end, this qualitative study in the Portuguese energy market offers a nuanced understanding of how customer cocreate value with smart energy services, identifying three different customer value cocreation practice styles and respective engagement behaviors). Study findings reveal that while AHEM (Advanced Home Energy Management) and MEM (Mobility Energy Management) customers are willing to play autonomous roles in managing the energy consumption and production, HFEC (Hassle Free Home Energy Consumption) customers may be open to adopt smart energy services without spending time and effort in using these services.

Suggested Citation

  • Gonçalves, Luisa & Patrício, Lia, 2022. "From smart technologies to value cocreation and customer engagement with smart energy services," Energy Policy, Elsevier, vol. 170(C).
    • Handle: RePEc:eee:enepol:v:170:y:2022:i:c:s0301421522004682
    DOI: 10.1016/j.enpol.2022.113249
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0301421522004682
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.enpol.2022.113249?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Geelen, Daphne & Reinders, Angèle & Keyson, David, 2013. "Empowering the end-user in smart grids: Recommendations for the design of products and services," Energy Policy, Elsevier, vol. 61(C), pages 151-161.
    2. Verbong, Geert P.J. & Beemsterboer, Sjouke & Sengers, Frans, 2013. "Smart grids or smart users? Involving users in developing a low carbon electricity economy," Energy Policy, Elsevier, vol. 52(C), pages 117-125.
    3. Azadeh Shomali & Jonatan Pinkse, 2016. "The consequences of smart grids for the business model of electricity firms," Post-Print hal-02022695, HAL.
    4. Burchell, Kevin & Rettie, Ruth & Roberts, Tom C., 2016. "Householder engagement with energy consumption feedback: the role of community action and communications," Energy Policy, Elsevier, vol. 88(C), pages 178-186.
    5. Stephens, Jennie C. & Kopin, Daniel J. & Wilson, Elizabeth J. & Peterson, Tarla Rai, 2017. "Framing of customer engagement opportunities and renewable energy integration by electric utility representatives," Utilities Policy, Elsevier, vol. 47(C), pages 69-74.
    6. Daziano, Ricardo A., 2020. "Flexible customer willingness to pay for bundled smart home energy products and services," Resource and Energy Economics, Elsevier, vol. 61(C).
    7. Moreno-Munoz, A. & Bellido-Outeirino, F.J. & Siano, P. & Gomez-Nieto, M.A., 2016. "Mobile social media for smart grids customer engagement: Emerging trends and challenges," Renewable and Sustainable Energy Reviews, Elsevier, vol. 53(C), pages 1611-1616.
    8. Bradley, Peter & Coke, Alexia & Leach, Matthew, 2016. "Financial incentive approaches for reducing peak electricity demand, experience from pilot trials with a UK energy provider," Energy Policy, Elsevier, vol. 98(C), pages 108-120.
    9. Whittle, Colin & Jones, Christopher R. & While, Aidan, 2020. "Empowering householders: Identifying predictors of intentions to use a home energy management system in the United Kingdom," Energy Policy, Elsevier, vol. 139(C).
    10. Furszyfer Del Rio, Dylan D. & Sovacool, Benjamin K. & Bergman, Noam & Makuch, Karen E., 2020. "Critically reviewing smart home technology applications and business models in Europe," Energy Policy, Elsevier, vol. 144(C).
    11. Stephen L. Vargo & Robert F. Lusch, 2016. "Institutions and axioms: an extension and update of service-dominant logic," Journal of the Academy of Marketing Science, Springer, vol. 44(1), pages 5-23, January.
    12. Hall, Stephen & Foxon, Timothy J., 2014. "Values in the Smart Grid: The co-evolving political economy of smart distribution," Energy Policy, Elsevier, vol. 74(C), pages 600-609.
    13. Kangas, Hanna-Liisa & Lazarevic, David & Kivimaa, Paula, 2018. "Technical skills, disinterest and non-functional regulation: Barriers to building energy efficiency in Finland viewed by energy service companies," Energy Policy, Elsevier, vol. 114(C), pages 63-76.
    14. Buchanan, Kathryn & Banks, Nick & Preston, Ian & Russo, Riccardo, 2016. "The British public’s perception of the UK smart metering initiative: Threats and opportunities," Energy Policy, Elsevier, vol. 91(C), pages 87-97.
    15. Fuentes, Rolando & Blazquez, Jorge & Adjali, Iqbal, 2019. "From vertical to horizontal unbundling: A downstream electricity reliability insurance business model," Energy Policy, Elsevier, vol. 129(C), pages 796-804.
    16. Kwan, Calvin Lee, 2012. "Influence of local environmental, social, economic and political variables on the spatial distribution of residential solar PV arrays across the United States," Energy Policy, Elsevier, vol. 47(C), pages 332-344.
    17. Niesten, Eva & Alkemade, Floortje, 2016. "How is value created and captured in smart grids? A review of the literature and an analysis of pilot projects," Renewable and Sustainable Energy Reviews, Elsevier, vol. 53(C), pages 629-638.
    18. Park, Chan-Kook & Kim, Hyun-Jae & Kim, Yang-Soo, 2014. "A study of factors enhancing smart grid consumer engagement," Energy Policy, Elsevier, vol. 72(C), pages 211-218.
    19. Linda D. Hollebeek & Rajendra K. Srivastava & Tom Chen, 2019. "S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM," Journal of the Academy of Marketing Science, Springer, vol. 47(1), pages 161-185, January.
    20. Paolo Zangheri & Tiago Serrenho & Paolo Bertoldi, 2019. "Energy Savings from Feedback Systems: A Meta-Studies’ Review," Energies, MDPI, vol. 12(19), pages 1-18, October.
    21. Sonali K. Shah & Kevin G. Corley, 2006. "Building Better Theory by Bridging the Quantitative–Qualitative Divide," Journal of Management Studies, Wiley Blackwell, vol. 43(8), pages 1821-1835, December.
    22. Ponce, Pedro & Polasko, Kenneth & Molina, Arturo, 2016. "End user perceptions toward smart grid technology: Acceptance, adoption, risks, and trust," Renewable and Sustainable Energy Reviews, Elsevier, vol. 60(C), pages 587-598.
    23. Helms, Thorsten & Loock, Moritz & Bohnsack, René, 2016. "Timing-based business models for flexibility creation in the electric power sector," Energy Policy, Elsevier, vol. 92(C), pages 348-358.
    24. Anjo, João & Neves, Diana & Silva, Carlos & Shivakumar, Abhishek & Howells, Mark, 2018. "Modeling the long-term impact of demand response in energy planning: The Portuguese electric system case study," Energy, Elsevier, vol. 165(PA), pages 456-468.
    25. Eung-Suk Park & ByungYong Hwang & Kyungwan Ko & Daecheol Kim, 2017. "Consumer Acceptance Analysis of the Home Energy Management System," Sustainability, MDPI, vol. 9(12), pages 1-15, December.
    26. Magnusson, Dick, 2012. "Swedish district heating—A system in stagnation: Current and future trends in the district heating sector," Energy Policy, Elsevier, vol. 48(C), pages 449-459.
    27. Steg, Linda, 2008. "Promoting household energy conservation," Energy Policy, Elsevier, vol. 36(12), pages 4449-4453, December.
    28. Bertoldi, Paolo & Boza-Kiss, Benigna, 2017. "Analysis of barriers and drivers for the development of the ESCO markets in Europe," Energy Policy, Elsevier, vol. 107(C), pages 345-355.
    29. Brown, Donal & Hall, Stephen & Martiskainen, Mari & Davis, Mark E., 2022. "Conceptualising domestic energy service business models: A typology and policy recommendations," Energy Policy, Elsevier, vol. 161(C).
    30. Ellabban, Omar & Abu-Rub, Haitham, 2016. "Smart grid customers' acceptance and engagement: An overview," Renewable and Sustainable Energy Reviews, Elsevier, vol. 65(C), pages 1285-1298.
    31. Parrish, Bryony & Heptonstall, Phil & Gross, Rob & Sovacool, Benjamin K., 2020. "A systematic review of motivations, enablers and barriers for consumer engagement with residential demand response," Energy Policy, Elsevier, vol. 138(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hafize Nurgul Durmus Senyapar & Ramazan Bayindir, 2023. "The Research Agenda on Smart Grids: Foresights for Social Acceptance," Energies, MDPI, vol. 16(18), pages 1-31, September.
    2. Anna Kowalska-Pyzalska & Katarzyna Byrka & Jakub Serek, 2020. "How to Foster the Adoption of Electricity Smart Meters? A Longitudinal Field Study of Residential Consumers," Energies, MDPI, vol. 13(18), pages 1-19, September.
    3. Yash Chawla & Anna Kowalska-Pyzalska & Widayat Widayat, 2019. "Consumer Willingness and Acceptance of Smart Meters in Indonesia," Resources, MDPI, vol. 8(4), pages 1-23, November.
    4. Ellabban, Omar & Abu-Rub, Haitham, 2016. "Smart grid customers' acceptance and engagement: An overview," Renewable and Sustainable Energy Reviews, Elsevier, vol. 65(C), pages 1285-1298.
    5. Yash Chawla & Anna Kowalska-Pyzalska, 2019. "Public Awareness and Consumer Acceptance of Smart Meters among Polish Social Media Users," Energies, MDPI, vol. 12(14), pages 1-27, July.
    6. Yash Chawla & Anna Kowalska-Pyzalska & Burcu Oralhan, 2020. "Attitudes and Opinions of Social Media Users Towards Smart Meters’ Rollout in Turkey," Energies, MDPI, vol. 13(3), pages 1-27, February.
    7. Eunice Espe & Vidyasagar Potdar & Elizabeth Chang, 2018. "Prosumer Communities and Relationships in Smart Grids: A Literature Review, Evolution and Future Directions," Energies, MDPI, vol. 11(10), pages 1-24, September.
    8. Anna Kowalska-Pyzalska & Katarzyna Byrka, 2019. "Determinants of the Willingness to Energy Monitoring by Residential Consumers: A Case Study in the City of Wroclaw in Poland," Energies, MDPI, vol. 12(5), pages 1-20, March.
    9. Ute Paukstadt & Jörg Becker, 2021. "Uncovering the business value of the internet of things in the energy domain – a review of smart energy business models," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(1), pages 51-66, March.
    10. Whittle, Colin & Jones, Christopher R. & While, Aidan, 2020. "Empowering householders: Identifying predictors of intentions to use a home energy management system in the United Kingdom," Energy Policy, Elsevier, vol. 139(C).
    11. Dana Abi Ghanem & Tracey Crosbie, 2021. "The Transition to Clean Energy: Are People Living in Island Communities Ready for Smart Grids and Demand Response?," Energies, MDPI, vol. 14(19), pages 1-26, September.
    12. Antoine Boche & Clément Foucher & Luiz Fernando Lavado Villa, 2022. "Understanding Microgrid Sustainability: A Systemic and Comprehensive Review," Energies, MDPI, vol. 15(8), pages 1-29, April.
    13. Adil, Ali M. & Ko, Yekang, 2016. "Socio-technical evolution of Decentralized Energy Systems: A critical review and implications for urban planning and policy," Renewable and Sustainable Energy Reviews, Elsevier, vol. 57(C), pages 1025-1037.
    14. Zheng Ma & Alla Asmussen & Bo Nørregaard Jørgensen, 2018. "Industrial Consumers’ Smart Grid Adoption: Influential Factors and Participation Phases," Energies, MDPI, vol. 11(1), pages 1-20, January.
    15. Große-Kreul, Felix, 2022. "What will drive household adoption of smart energy? Insights from a consumer acceptance study in Germany," Utilities Policy, Elsevier, vol. 75(C).
    16. Annala, Salla & Ruggiero, Salvatore & Kangas, Hanna-Liisa & Honkapuro, Samuli & Ohrling, Tiina, 2022. "Impact of home market on business development and internationalization of demand response firms," Energy, Elsevier, vol. 242(C).
    17. Iliopoulos, Nikolaos & Esteban, Miguel & Kudo, Shogo, 2020. "Assessing the willingness of residential electricity consumers to adopt demand side management and distributed energy resources: A case study on the Japanese market," Energy Policy, Elsevier, vol. 137(C).
    18. Hilda Hilmiyati-Mas’adah & Achmad Sudiro & Fatchur Rohman & Agung Yuniarinto & Dzikri Firmansyah Hakam & Herry Nugraha, 2023. "Assessing the Impact of Urban Lifestyle and Consumption Values on Conversion Intention: A Study towards Energy Sustainability," Sustainability, MDPI, vol. 15(8), pages 1-18, April.
    19. Milchram, Christine & Künneke, Rolf & Doorn, Neelke & van de Kaa, Geerten & Hillerbrand, Rafaela, 2020. "Designing for justice in electricity systems: A comparison of smart grid experiments in the Netherlands," Energy Policy, Elsevier, vol. 147(C).
    20. IqtiyaniIlham, Nur & Hasanuzzaman, M. & Hosenuzzaman, M., 2017. "European smart grid prospects, policies, and challenges," Renewable and Sustainable Energy Reviews, Elsevier, vol. 67(C), pages 776-790.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:enepol:v:170:y:2022:i:c:s0301421522004682. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/enpol .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.