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Framing of customer engagement opportunities and renewable energy integration by electric utility representatives

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  • Stephens, Jennie C.
  • Kopin, Daniel J.
  • Wilson, Elizabeth J.
  • Peterson, Tarla Rai

Abstract

Distributed and renewable energy technologies are changing the electricity sector and altering traditional relationships between electric utilities and their customers. This analysis involving focus groups with fourteen electric utilities in seven U.S. states (California, Illinois, Massachusetts, Minnesota, New York, Texas, and Vermont) demonstrates divergence in framing among utility representatives in terms of how they characterize customer engagement opportunities and renewable energy integration. This research is among the first qualitative studies comparing utility representatives’ discourse across the United States. Utilities in Texas and Vermont are particularly divergent especially in their framing of customer engagement opportunities during this time of energy transition.

Suggested Citation

  • Stephens, Jennie C. & Kopin, Daniel J. & Wilson, Elizabeth J. & Peterson, Tarla Rai, 2017. "Framing of customer engagement opportunities and renewable energy integration by electric utility representatives," Utilities Policy, Elsevier, vol. 47(C), pages 69-74.
    • Handle: RePEc:eee:juipol:v:47:y:2017:i:c:p:69-74
    DOI: 10.1016/j.jup.2017.05.005
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    1. Matti Grosse & Hendrik Send & Thomas Schildhauer, 2019. "Lessons Learned from Establishing the Energy-Informatics Business Model: Case of a German Energy Company," Sustainability, MDPI, vol. 11(3), pages 1-18, February.
    2. Gonçalves, Luisa & Patrício, Lia, 2022. "From smart technologies to value cocreation and customer engagement with smart energy services," Energy Policy, Elsevier, vol. 170(C).
    3. Lonergan, Katherine Emma & Sansavini, Giovanni, 2022. "Business structure of electricity distribution system operator and effect on solar photovoltaic uptake: An empirical case study for Switzerland," Energy Policy, Elsevier, vol. 160(C).
    4. Bonnie Wylie Pratt & Jon D. Erickson & Jane Kolodinsky & Erik Monsen & William J. Wales, 2022. "Shades of Green: Modelling Differences in Thought and Action among Electric Utility Regime Actors in the Energy System Transition," Sustainability, MDPI, vol. 14(20), pages 1-17, October.

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