Time, attention, authenticity and consumer benefits of the Web
Author
Abstract
Suggested Citation
Download full text from publisher
As the access to this document is restricted, you may want to
for a different version of it.References listed on IDEAS
- Leclerc, France & Schmitt, Bernd H & Dube, Laurette, 1995. "Waiting Time and Decision Making: Is Time like Money?," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 22(1), pages 110-119, June.
- Taylor, Andy, 2003. "Top box: rediscovering customer satisfaction," Business Horizons, Elsevier, vol. 46(5), pages 3-14.
- Pitt, Leyland & Berthon, Pierre & Watson, Richard T., 1999. "Cyberservice: Taming service marketing problems with the world wide web," Business Horizons, Elsevier, vol. 42(1), pages 11-18.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Ageeva, Elena & Melewar, T.C. & Foroudi, Pantea & Dennis, Charles, 2019. "Cues adopted by consumers in examining corporate website favorability: An empirical study of financial institutions in the UK and Russia," Journal of Business Research, Elsevier, vol. 98(C), pages 15-32.
- Shah, Mahmood Hussain & Peikari, Hamid Reza & Yasin, Norjaya M., 2014. "The determinants of individuals’ perceived e-security: Evidence from Malaysia," International Journal of Information Management, Elsevier, vol. 34(1), pages 48-57.
- Kyj, Myroslaw J., 2006. "Internet use in Ukraine's Orange Revolution," Business Horizons, Elsevier, vol. 49(1), pages 71-80.
- Jeanne Lallement, 2010. "L'impact de la pression temporelle sur le traitement des informations," Post-Print hal-01488477, HAL.
- Lambillotte, Laetitia & Magrofuoco, Nathan & Poncin, Ingrid & Vanderdonckt, Jean, 2022. "Enhancing playful customer experience with personalization," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
- Garner, Benjamin & Hollenbeck, Candice R., 2023. "The role of natural scarcity in creating impressions of authenticity at the Farmers’ market," Journal of Business Research, Elsevier, vol. 167(C).
- Jeanne Lallement & Sarah Machat, 2011. "Au secours, tout va trop vite ! Nécessité d'une conceptualisation marketing de la pression temporelle chronique," Post-Print hal-01675338, HAL.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Pierre Volle, 2007. "Les arbitrages budgétaires des consommateurs : bilan critique des connaissances et perspectives de recherche," Post-Print halshs-00164833, HAL.
- Deidre Popovich & Kellilynn M. Frias, 2023. "Examining legislation and trends in healthcare pricing: A research agenda for consumer well‐being," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(3), pages 1453-1481, July.
- Doll, Monika & Seebauer, Michael & Tonn, Maren, 2017. "Bargaining over waiting time in gain and loss framed ultimatum games," FAU Discussion Papers in Economics 15/2017, Friedrich-Alexander University Erlangen-Nuremberg, Institute for Economics.
- Liang, Jian & Zhao, Ya & Wang, Hai & Yang, Linchuan & Ke, Jintao, 2025. "Understanding order cancellation behavior in on-demand delivery services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 198(C).
- Park, Jeong-Yeol & Jang, SooCheong (Shawn), 2014. "Sunk costs and travel cancellation: Focusing on temporal cost," Tourism Management, Elsevier, vol. 40(C), pages 425-435.
- Elias L. Khalil, 2024. "Mental accounting, heuristics, and the second‐best: Solving the calculator‐jacket puzzle," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 45(4), pages 2415-2427, June.
- Hajdu, Gergely & Dezső, Linda & Tobol, Yossef, 2024.
"Unexpected Waiting Corrupts,"
Department of Economics Working Paper Series
358, WU Vienna University of Economics and Business.
- Linda Dezso & Gergely Hajdu & Yossef Tobol, 2024. "Unexpected Waiting Corrupts," Department of Economics Working Papers wuwp358, Vienna University of Economics and Business, Department of Economics.
- Dezsîo, Linda & Hajdu, Gergely & Tobol, Yossef, 2024. "Unexpected waiting corrupts," Research Papers 26, EcoAustria – Institute for Economic Research.
- Zhe Zhang & Siyu Peng, 2022. "Licensing Effect in Sustainable Charitable Behaviors," Sustainability, MDPI, vol. 14(24), pages 1-16, December.
- Krüger, Malte & Seitz, Franz, 2025. "Costs of means of payment for consumers: Literature review and some sensitivity analyses," IMFS Working Paper Series 218, Goethe University Frankfurt, Institute for Monetary and Financial Stability (IMFS).
- Michał Krawczyk, 2014. "Probability weighting in different domains: the role of stakes, fungibility, and affect," Working Papers 2014-15, Faculty of Economic Sciences, University of Warsaw.
- Ryan W. Buell, 2017. "Last Place Aversion in Queues," Harvard Business School Working Papers 18-053, Harvard Business School, revised Oct 2019.
- Ross Niswanger & Eric Walden, 2022. "Quantity bias in comparison-shopping of multi-item baskets," PLOS ONE, Public Library of Science, vol. 17(2), pages 1-19, February.
- Yuval Rottenstreich & Alex Markle & Johannes Müller-Trede, 2023. "Risky Sure Things," Management Science, INFORMS, vol. 69(8), pages 4707-4720, August.
- Evgeny Kagan & Brett Hathaway & Maqbool Dada, 2025. "Deploying Chatbots in Customer Service: Adoption Hurdles and Simple Remedies," Papers 2504.06145, arXiv.org.
- Gabriel R. Bitran & Juan-Carlos Ferrer & Paulo Rocha e Oliveira, 2008. "OM Forum--Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters," Manufacturing & Service Operations Management, INFORMS, vol. 10(1), pages 61-83, July.
- Gad Allon & Awi Federgruen, 2007. "Competition in Service Industries," Operations Research, INFORMS, vol. 55(1), pages 37-55, February.
- Chen, Cynthia & Mokhtarian, Patricia L, 2005.
"An Exploratory Study Using an AIDS Model For Tradeoffs Between Time Allocations to Maintenance Activities/Travel and Discretionary Activities/Travel,"
Institute of Transportation Studies, Working Paper Series
qt2wr907nc, Institute of Transportation Studies, UC Davis.
- Chen, C & Mokhtarian, Patricia L, 2005. "An Exploratory Study Using an AIDS Model for Tradeoffs between Time Allocations to Maintenance Activities/Travel and Discretionary Activities/Travel," Institute of Transportation Studies, Working Paper Series qt5wk60167, Institute of Transportation Studies, UC Davis.
- Kuhberger, Anton, 1998. "The Influence of Framing on Risky Decisions: A Meta-analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 75(1), pages 23-55, July.
- Ronayne, David & Sgroi, Daniel & Tuckwell, Anthony, 2021.
"Evaluating the sunk cost effect,"
Journal of Economic Behavior & Organization, Elsevier, vol. 186(C), pages 318-327.
- Ronayne, David & Sgroi, Daniel & Tuckwell, Anthony, 2020. "Evaluating the Sunk Cost Effect," CAGE Online Working Paper Series 475, Competitive Advantage in the Global Economy (CAGE).
- Ronayne, David & Sgroi, Daniel & Tuckwell, Anthony, 2021. "Evaluating the Sunk Cost Effect," IZA Discussion Papers 14257, IZA Network @ LISER.
- An, Shi & Cui, Na & Li, Xiaopeng & Ouyang, Yanfeng, 2013. "Location planning for transit-based evacuation under the risk of service disruptions," Transportation Research Part B: Methodological, Elsevier, vol. 54(C), pages 1-16.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:bushor:v:48:y:2005:i:1:p:63-70. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/bushor .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.
Printed from https://ideas.repec.org/a/eee/bushor/v48y2005i1p63-70.html