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Educational level and Internet banking

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  • Zagalaz Jiménez, José Ramón
  • Aguiar Díaz, Inmaculada

Abstract

The study focuses on the analysis of the determinants of the use of Internet banking in Spain, with special reference to educational level, both per se, and the possible moderating effect on the other variables. The sample consists of 4300 observations and has been obtained from the Financial Survey of Families for 2014. The results obtained allow us to conclude that there is a positive relationship between a higher educational level, gender, level of income, being self-employed, greater use of ATMs, greater frequency in the use of banking operations and the use of Internet banking. On the contrary, age exhibits a negative relationship. One of the anomalous results is that individuals with a higher educational level and higher income are less likely to use Internet banking, probably because in this case they prefer personalized advice to make decisions about investments in more complex financial products.

Suggested Citation

  • Zagalaz Jiménez, José Ramón & Aguiar Díaz, Inmaculada, 2019. "Educational level and Internet banking," Journal of Behavioral and Experimental Finance, Elsevier, vol. 22(C), pages 31-40.
    • Handle: RePEc:eee:beexfi:v:22:y:2019:i:c:p:31-40
    DOI: 10.1016/j.jbef.2019.01.004
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    References listed on IDEAS

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    Cited by:

    1. Hway-Boon Ong & Lee-Lee Chong, 2023. "The effect of cashless payments on the internet and mobile banking," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(1), pages 178-188, March.
    2. Elisa Di Febo & Eliana Angelini, 2022. "Internet banking, age, gender, and performance: Which connections in Italy?," Bank i Kredyt, Narodowy Bank Polski, vol. 53(3), pages 295-324.
    3. Shivani Inder & Kiran Sood & Simon Grima, 2022. "Antecedents of Behavioural Intention to Adopt Internet Banking Using Structural Equation Modelling," JRFM, MDPI, vol. 15(4), pages 1-18, March.
    4. Helliar, C.V. & Lowies, B. & Suryawathy, I.G.A. & Whait, R. & Lushington, K., 2022. "The genre of banking financial product information: The characters, the setting, the plot and the story," The British Accounting Review, Elsevier, vol. 54(5).

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    More about this item

    Keywords

    Internet banking; Educational level; Financial survey of families (EFF);
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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