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The determinants of consumers’ adoption of Internet banking

Author

Listed:
  • Byoung-Min Kim
  • Richard Widdows
  • Tansel Yilmazer

Abstract

Bills have traditionally been paid by writing checks and sending them with statements by U.S. mail. Increasingly, bills are being paid by automated clearinghouse debits. More recently, the Internet has created new bill payment methods such as online banking and online credit card payments. These new options offer consumers convenience, speed, and the ability to better control payment timing. How do consumers decide whether or not to adopt different forms of bill payment? Are the same consumers using different methods depending on the type of bill or the amount? Will check ever disappear as a bill payment method? Tansel Yilmazer will begin this session with a summary of “The Determinants of Consumers’ Adoption of Internet Banking."

Suggested Citation

  • Byoung-Min Kim & Richard Widdows & Tansel Yilmazer, 2005. "The determinants of consumers’ adoption of Internet banking," Conference Series ; [Proceedings], Federal Reserve Bank of Boston.
  • Handle: RePEc:fip:fedbcp:y:2005:x:3
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    File URL: http://www.bostonfed.org/news/conf/payments2005/yilmazer.pdf
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    References listed on IDEAS

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    Citations

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    Cited by:

    1. Connolly, Sean & Stavins, Joanna, 2015. "Payment instrument adoption and use in the United States, 2009–2013, by consumers' demographic characteristics," Research Data Report 15-6, Federal Reserve Bank of Boston.
    2. Imola Drigă & Dorina Niţă & Codruţa Dura, 2009. "Aspects Regarding Internet Banking Services in Romania," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 9(3), pages 239-248.
    3. Marianne Crowe & Scott Schuh & Joanna Stavins, 2006. "Consumer behavior and payment choice: a conference summary," Public Policy Discussion Paper 06-1, Federal Reserve Bank of Boston.
    4. Stavins, Joanna, 2017. "How do consumers make their payment choices?," Research Data Report 17-1, Federal Reserve Bank of Boston.
    5. Marques Benton & Krista Blair & Marianne Crowe & Scott Schuh, 2007. "The Boston Fed study of consumer behavior and payment choice: a survey of Federal Reserve System employees," Public Policy Discussion Paper 07-1, Federal Reserve Bank of Boston.
    6. Nguyen, Thi Nhung & Gan, Christopher & Hu, Baiding, 2015. "An empirical analysis of credit accessibility of small and medium sized enterprises in Vietnam," MPRA Paper 81911, University Library of Munich, Germany, revised 2015.
    7. Mei Xue & Lorin M. Hitt & Pei-yu Chen, 2011. "Determinants and Outcomes of Internet Banking Adoption," Management Science, INFORMS, vol. 57(2), pages 291-307, February.

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    Keywords

    Payment systems ; Internet banking;

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