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The Effects of Third-Party Arbitration: A Field Experiment

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  • Herm Joosten
  • Josée M. M. Bloemer
  • Bas Hillebrand

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  • Herm Joosten & Josée M. M. Bloemer & Bas Hillebrand, 2016. "The Effects of Third-Party Arbitration: A Field Experiment," Journal of Consumer Affairs, Wiley Blackwell, vol. 50(3), pages 585-610, November.
    • Handle: RePEc:bla:jconsa:v:50:y:2016:i:3:p:585-610
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    File URL: http://hdl.handle.net/10.1111/joca.12119
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    References listed on IDEAS

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    1. Ward, James C. & Barnes, John W., 2001. "Control and affect: the influence of feeling in control of the retail environment on affect, involvement, attitude, and behavior," Journal of Business Research, Elsevier, vol. 54(2), pages 139-144, November.
    2. Naomi Creutzfeldt, 2014. "How Important is Procedural Justice for Consumer Dispute Resolution? A Case Study of an Ombudsman Model for European Consumers," Journal of Consumer Policy, Springer, vol. 37(4), pages 527-546, December.
    3. Verme, Paolo, 2009. "Happiness, freedom and control," Journal of Economic Behavior & Organization, Elsevier, vol. 71(2), pages 146-161, August.
    4. Hui, Michael K & Bateson, John E G, 1991. "Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 18(2), pages 174-184, September.
    5. Jeanne M. Brett & Stephen B. Goldberg, 1983. "Grievance Mediation in the Coal Industry: A Field Experiment," ILR Review, Cornell University, ILR School, vol. 37(1), pages 49-69, October.
    6. Nardo, Michela & Loi, Massimo & Rosati, Rossana & Manca, Anna Rita, 2011. "The consumer empowerment index. A measure of skills, awareness and engagement of European consumers," MPRA Paper 30711, University Library of Munich, Germany.
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