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From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry

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  • CHRIS BENNER
  • FERRAN MANE

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  • Chris Benner & Ferran Mane, 2011. "From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 50(2), pages 323-353, April.
    • Handle: RePEc:bla:indres:v:50:y:2011:i:2:p:323-353
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    References listed on IDEAS

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    1. David Neumark, 2000. "Changes in Job Stability and Job Security: A Collective Effort to Untangle, Reconcile, and Interpret the Evidence," NBER Working Papers 7472, National Bureau of Economic Research, Inc.
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    5. James Carroll & Siobhan McCarthy & Carol Newman, 2005. "An Econometric Analysis of Charitable Donations in the Republic of Ireland," The Economic and Social Review, Economic and Social Studies, vol. 36(3), pages 229-249.
    6. Rosemary Batt & David Holman & Ursula Holtgrewe, 2009. "The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers," ILR Review, Cornell University, ILR School, vol. 62(4), pages 453-488, July.
    7. Henry S. Farber, 2007. "Job Loss and the Decline in Job Security in the United States," Working Papers 1041, Princeton University, Department of Economics, Industrial Relations Section..
    8. Cragg, John G, 1971. "Some Statistical Models for Limited Dependent Variables with Application to the Demand for Durable Goods," Econometrica, Econometric Society, vol. 39(5), pages 829-844, September.
    9. McDonald, John F & Moffitt, Robert A, 1980. "The Uses of Tobit Analysis," The Review of Economics and Statistics, MIT Press, vol. 62(2), pages 318-321, May.
    10. Todd, P & Still, L & Skene, J & Eveline, J, 2003. "Management responses to unions in Australian call centres: Exclude, tolerate or embrace?," Australian Bulletin of Labour, National Institute of Labour Studies, vol. 29(2), pages 162-176.
    11. Karen M. Olsen & Arne L. Kalleberg, 2004. "Non-Standard Work in Two Different Employment Regimes," Work, Employment & Society, British Sociological Association, vol. 18(2), pages 321-348, June.
    12. Arnaldo Camuffo, 2002. "The Changing Nature of Internal Labor Markets," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 6(4), pages 281-294, December.
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    15. Henry S. Farber, 2007. "Job Loss and the Decline in Job Security in the United States," Working Papers 1041, Princeton University, Department of Economics, Industrial Relations Section..
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