A Quality Policy For America
This paper describes Total Quality Management (TQM) and its benefits. It then outlines a three-point proposal for a national quality policy: (i) implementing TQM throughout the U.S. government, (ii) creating a set of nationally recognized certifications for employees' quality skills, (Hi) creating a set of nationally recognized supplier quality certifications. Copyright 1995 Western Economic Association International.
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Volume (Year): 13 (1995)
Issue (Month): 2 (04)
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