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The relationships among resources’ commitment reverse logistics innovation reverse logistics performance and reverse logistics cost savings: Manufacturing vs service industry

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  • Burawat Piyachat

    (Rajamangala University of Technology Thanyaburi, Pathumthani, Thailand)

Abstract

The purpose of this study is to investigate the relationships among resources’ commitment, reverse logistics innovation, reverse logistics performance, and reverse logistics cost savings. The study was done by means of mixed method. Regarding quantitative aspect, a survey was conducted with 403 current top and middle managers working in Thai manufacturing and service industry. The findings showed that there were positive associations between resource commitment and reverse logistics innovation, resource commitment and reverse logistics performance, reverse logistics innovation and reverse logistics performance, and reverse logistics performance and reverse logistics cost savings. The results further reported that there was a partial mediate effect of resource commitment on reverse logistics performance through reverse logistics innovation. The result further revealed that the size of company had moderate effect on model level, however, did not have moderate effect on path level. The model is different across the time of company entrance to industry and type of industry both model and path levels whereas the model is not different across length of reverse logistics implementation. However, length of reverse logistics implementation had moderation effect on path level between resource commitment and reverse logistics performance. Considering qualitative approach, the in-depth interview was conducted with 40 participants working for top and middle managers. It was found that the companies launched the reverse logistics program together with green logistics in order to enhance good company image. Firms coped with the reverse logistics program by means of reuse, recycle, repair, refurbish, scrap sale, discount and sale in outlet.

Suggested Citation

  • Burawat Piyachat, 2017. "The relationships among resources’ commitment reverse logistics innovation reverse logistics performance and reverse logistics cost savings: Manufacturing vs service industry," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 3(3), pages 122-135.
    • Handle: RePEc:apb:jabsss:2017:p:122-135
    DOI: 10.20474/jabs-3.3.2
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    5. Magazzino, Cosimo & Alola, Andrew Adewale & Schneider, Nicolas, 2021. "The trilemma of innovation, logistics performance, and environmental quality in 25 topmost logistics countries: a quantile regression evidence," LSE Research Online Documents on Economics 117654, London School of Economics and Political Science, LSE Library.
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    9. Wu Jingnan & Nek Kamal Yeop Yunus, 2018. "The Relationship Between Corporate Entrepreneurship and Innovation inManufacturing Companies in Perak," International Journal of Business and Economic Affairs (IJBEA), Sana N. Maswadeh, vol. 3(1), pages 33-39.
    10. Mateusz Zaczyk, 2019. "The resilience of social logistics systems-The concept and pilot studies," Journal of Advances in Humanities and Social Sciences, Dr. Yi-Hsing Hsieh, vol. 5(2), pages 83-96.
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