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Investigating the Relationship Between Service Quality and Customer Satisfaction of GPP Pharmacy in Ho Chi Minh City

Author

Listed:
  • Thang Nguyen Xuan

    (Bach Mai Hospital, Vietnam)

  • Thuc Vu Thi Minh

    (National Otorhinolaryngology Hospital of Vietnam, Vietnam)

  • Nga Dang Thi Kieu

    (Ho Chi Minh City Medicine, Vietnam)

  • Thuan Huynh Quang
  • Tuan Nguyen Anh

    (Vietnam Military Medical University)

  • Cam Truong Dinh

    (Military Hospital 175, Vietnam)

Abstract

In the early years of the 21st century, more and more researchers around the world are concerned about the service quality in business generally and in health care particularly...

Suggested Citation

  • Thang Nguyen Xuan & Thuc Vu Thi Minh & Nga Dang Thi Kieu & Thuan Huynh Quang & Tuan Nguyen Anh & Cam Truong Dinh, 2019. "Investigating the Relationship Between Service Quality and Customer Satisfaction of GPP Pharmacy in Ho Chi Minh City," Biomedical Journal of Scientific & Technical Research, Biomedical Research Network+, LLC, vol. 18(1), pages 13188-13194, May.
    • Handle: RePEc:abf:journl:v:18:y:2019:i:1:p:13188-13194
    DOI: 10.26717/BJSTR.2019.18.003082
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    References listed on IDEAS

    as
    1. P. M. Bentler & Chih-Ping Chou, 1987. "Practical Issues in Structural Modeling," Sociological Methods & Research, , vol. 16(1), pages 78-117, August.
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    More about this item

    Keywords

    Biomedical Sciences; Biomedical Research; Technical Research; Service Quality; Customer Satisfaction; GPP Pharmacy;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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