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Not always co-creation: introducing interactional co-destruction of value in service-dominant logic

Citations

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Cited by:

  1. Mette Sønderskov & Rolf Rønning, 2021. "Public Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?," Administrative Sciences, MDPI, vol. 11(3), pages 1-15, June.
  2. Kuppelwieser, Volker G. & Finsterwalder, Jörg, 2016. "Transformative service research and service dominant logic: Quo Vaditis?," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 91-98.
  3. Vegas-Macias, Jordi, 2025. "Social contact and value co-creation practices. Tourist–resident encounters and urban cycling in Copenhagen," Annals of Tourism Research, Elsevier, vol. 110(C).
  4. Georgia Katsifaraki, 2018. "Value creation in the market ecosystem: A Service-Dominant logic perspective," University of Cyprus Working Papers in Economics 14-2018, University of Cyprus Department of Economics.
  5. Maria V. Ciasullo & Orlando Troisi & Silvia Cosimato & Alex Douglas, 2018. "Defining Health Service Eco-System “Infection”: A Critical Analysis of Patient Surveys," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(9), pages 118-118, August.
  6. Leclercq, Thomas & Hammedi, Wafa & Poncin, Ingrid, 2018. "The Boundaries of Gamification for Engaging Customers: Effects of Losing a Contest in Online Co-creation Communities," Journal of Interactive Marketing, Elsevier, vol. 44(C), pages 82-101.
  7. Song, Christina Soyoung, 2024. "Prescriptive multi-group networks: Humanoid service robots’ value co-creation and co-destruction potentials in apparel stores," Journal of Business Research, Elsevier, vol. 183(C).
  8. Woratschek, Herbert & Horbel, Chris & Popp, Bastian, 2020. "Conceptualizing Resource Integration: The Peculiar Role of Pure Public Resources," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 157-169.
  9. Pera, Rebecca & Menozzi, Anna & Abrate, Graziano & Baima, Gabriele, 2021. "When cocreation turns into codestruction," Journal of Business Research, Elsevier, vol. 128(C), pages 222-232.
  10. Rasa Smaliukiene & Lai Chi-Shiun & Indre Sizovaite, 2015. "Consumer value co-creation in online business: the case of global travel services," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 16(2), pages 325-339, April.
  11. Jones, Michael A. & Taylor, Valerie A., 2018. "Marketer requests for positive post-purchase satisfaction evaluations: Consumer depth interview findings," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 218-226.
  12. Mizan Rahman & Sunny Bose & Mujahid Mohiuddin Babu & Bidit Lal Dey & Sanjit Kumar Roy & Ben Binsardi, 2019. "Value Co-Creation as a Dialectical Process: Study in Bangladesh and Indian Province of West Bengal," Information Systems Frontiers, Springer, vol. 21(3), pages 527-545, June.
  13. Kichan Nam & Jeff Baker & Norita Ahmad & Jahyun Goo, 2020. "Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM)," Information Systems Frontiers, Springer, vol. 22(1), pages 113-130, February.
  14. Jianxin Ge & Hongjia Xu & Massimiliano M. Pellegrini, 2019. "The Effect of Value Co-Creation on Social Enterprise Growth: Moderating Mechanism of Environment Dynamics," Sustainability, MDPI, vol. 11(1), pages 1-20, January.
  15. Linda D. Hollebeek & Moira K. Clark & Wafa Hammedi & René Arvola, 2021. "Cocreated brand value: theoretical model and propositions," Journal of Brand Management, Palgrave Macmillan, vol. 28(4), pages 413-428, July.
  16. Seger-Guttmann, Tali & Vilnai-Yavetz, Iris & Wang, Chen-Ya & Petruzzellis, Luca, 2018. "Illegitimate returns as a trigger for customers’ ethical dissonance," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 120-131.
  17. Barbara Neuhofer & Bianca Magnus & Krzysztof Celuch, 2021. "The impact of artificial intelligence on event experiences: a scenario technique approach," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 601-617, September.
  18. Souheila Kaabachi & Selima Ben Mrad & Ahmed Anis Charfi & Monyédodo Régis Kpossa & Bay O’ Leary, 2024. "Drivers and consequences of consumer alienation in the French retail banking sector," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(4), pages 888-908, December.
  19. Jie Xu & Jiamin Peng, 2024. "Value Co-creation Behavior in Online Health Communities: Analyzing Research Progress and Prospects Using CiteSpace," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 16617-16631, December.
  20. Cosimato, Silvia & Faggini, Marisa & Prete, Marzia del, 2021. "The co-creation of value for pursuing a sustainable happiness: The analysis of an Italian prison community," Socio-Economic Planning Sciences, Elsevier, vol. 75(C).
  21. Asmussen, Bjoern & Harridge-March, Sally & Occhiocupo, Nicoletta & Farquhar, Jillian, 2013. "The multi-layered nature of the internet-based democratization of brand management," Journal of Business Research, Elsevier, vol. 66(9), pages 1473-1483.
  22. Daniel Marco-Stefan Kleber & Tatjana Volkova, 2017. "Value Co-Creation Drivers and Components in Dynamic Markets," Marketing and Branding Research, EUROKD, vol. 4(3), pages 249-263.
  23. Nadia Steils & Zakia Obaidalahe, 2020. "“Social food”: Food literacy co-construction and distortion on social media," Post-Print hal-03097928, HAL.
  24. Hikaru Goto & H. M. Belal & Kunio Shirahada, 2025. "Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data," Annals of Operations Research, Springer, vol. 348(3), pages 1691-1711, May.
  25. Bastien Soulé & Julie Hallé & Eric Boutroy & Bénédicte Vignal, 2023. "Revisiting innovation: the organizational vulnerability of small or medium companies innovating in the outdoor sports sector," Working Papers hal-03360833, HAL.
  26. Bacile, Todd J. & Wolter, Jeremy S. & Allen, Alexis M. & Xu, Pei, 2018. "The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery," Journal of Interactive Marketing, Elsevier, vol. 44(C), pages 60-81.
  27. Lisa Källström & Laura Ripoll González, 2025. "Unravelling the link between actors’ roles in place branding processes and brand citizenship behaviour," Place Branding and Public Diplomacy, Palgrave Macmillan, vol. 21(1), pages 57-66, March.
  28. Valtteri Kaartemo & Helena Känsäkoski, 2018. "Information and Knowledge Processes in Health Care Value Co-Creation and Co-Destruction," SAGE Open, , vol. 8(4), pages 21582440188, December.
  29. Carla Rossi, 2021. "Organizational Challenges of Online Customer Co-Creation for Innovation: A Middle-Managers’ Perspective in the Italian Food Context," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 13(1), pages 1-42, February.
  30. Tian, Chao & Tu, Kai & Sui, Haiqing & Sun, Qi, 2024. "Value co-creation in shared mobility: The case of carpooling in China," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  31. Finsterwalder, Jörg & Kuppelwieser, Volker G., 2020. "Intentionality and transformative services: Wellbeing co-creation and spill-over effects," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
  32. Plé, Loïc & Demangeot, Catherine, 2020. "Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems," Journal of Business Research, Elsevier, vol. 117(C), pages 886-896.
  33. Matthew Alexander & Niklas Vallström, 2023. "Value co-destruction: Problems and solutions," AMS Review, Springer;Academy of Marketing Science, vol. 13(3), pages 200-210, December.
  34. David Fleischman & Maria Raciti & Meredith Lawley, 2015. "Degrees of co-creation: an exploratory study of perceptions of international students' role in community engagement experiences," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 25(1), pages 85-103, January.
  35. Anshu, Kumari & Shankar, Amit & Behl, Abhishek & Pereira, Vijay & Laker, Benjamin, 2022. "Impact of barriers of value co-creation on consumers' innovation resistance behavior: Investigating the moderation role of the DART model," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
  36. Lehtonen, Miikka J. & Vesa, Mikko & Harviainen, J. Tuomas, 2022. "Games-as-a-Disservice: Emergent value co-destruction in platform business models," Journal of Business Research, Elsevier, vol. 141(C), pages 564-574.
  37. Anthony Okoeguale, 2023. "Brand Value Co-creation Revisited: A Critical Review of Studies," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 12, March.
  38. Steils, Nadia & Obaidalahe, Zakia, 2020. "“Social food”: Food literacy co-construction and distortion on social media," Food Policy, Elsevier, vol. 95(C).
  39. Hung-Wei Chen & Fu-Ren Lin, 2018. "Evolving Obligatory Passage Points to Sustain Service Systems: The Case of Traditional Market Revitalization in Hsinchu City, Taiwan," Sustainability, MDPI, vol. 10(7), pages 1-25, July.
  40. Chapman, Alexis & Dilmperi, Athina, 2022. "Luxury brand value co-creation with online brand communities in the service encounter," Journal of Business Research, Elsevier, vol. 144(C), pages 902-921.
  41. Jim Broch Skarli, 2021. "Creating or Destructing Value in Use? Handling Cognitive Impairments in Co-Creation with Serious and Chronically Ill Users," Administrative Sciences, MDPI, vol. 11(1), pages 1-17, February.
  42. Bhatti, Waheed Akbar & Chwialkowska, Agnieszka & Hussain, Nazim & Glowik, Mario, 2024. "The Googling Effect on patient co-creation in physiotherapy service exchange," Social Science & Medicine, Elsevier, vol. 359(C).
  43. Bastien Soulé & Julie Hallé & Eric Boutroy & Bénédicte Vignal, 2023. "Revisiting innovation: the organizational vulnerability of small or medium companies innovating in the outdoor sports sector," Post-Print hal-03360833, HAL.
  44. Zhu, Tengteng & Zhang, Lu & Zeng, Chuhong & Liu, Xin, 2022. "Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
  45. Katarzyna Żyminkowska, 2018. "Hedonic and Utilitarian Drivers of Customer Engagement," Central European Business Review, Prague University of Economics and Business, vol. 2018(4), pages 15-33.
  46. Loïc Plé & Catherine Demangeot, 2019. "Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems," Post-Print hal-02509372, HAL.
  47. Quach, Sara & Thaichon, Park, 2017. "From connoisseur luxury to mass luxury: Value co-creation and co-destruction in the online environment," Journal of Business Research, Elsevier, vol. 81(C), pages 163-172.
  48. Lisa Källström & Per Siljeklint, 2021. "“My green heart”: an inclusive place branding process facilitated by Design Thinking," Place Branding and Public Diplomacy, Palgrave Macmillan, vol. 17(3), pages 278-291, September.
  49. Hardcastle, Kimberley & Edirisingha, Prabash & Cook, Paul & Sutherland, Matthew, 2025. "The co-existence of brand value co-creation and co-destruction across the customer journey in a complex higher education brand," Journal of Business Research, Elsevier, vol. 186(C).
  50. Wang, Xueqin & Wong, Yiik Diew & Liu, Feng & Yuen, Kum Fai, 2023. "Consumers' paradoxical motives of co-creation: From self-service technology to crowd-sourcing platform," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
  51. Chaïma Siala & Abdelmajid Amine, 2022. "Le rôle du retour d’expérience dans la « gamification » des campagnes de crowdsourcing," Post-Print hal-03709625, HAL.
  52. Buonincontri, P. & Morvillo, A. & Okumus, F. & van Niekerk, M., 2017. "Managing the experience co-creation process in tourism destinations: Empirical findings from Naples," Tourism Management, Elsevier, vol. 62(C), pages 264-277.
  53. Bidar, Dr Reihaneh & Jabbari, Dr Mohammad & Luck, Dr Edwina, 2024. "Value co-destruction in online collaborative networks," European Management Journal, Elsevier, vol. 42(1), pages 98-107.
  54. Van den Broeke, Maud & Paparoidamis, Nicholas, 2021. "Engaging in or escaping co-creation? An analytical model," International Journal of Production Economics, Elsevier, vol. 231(C).
  55. Busser, James A. & Shulga, Lenna V., 2018. "Co-created value: Multidimensional scale and nomological network," Tourism Management, Elsevier, vol. 65(C), pages 69-86.
  56. Antonio Eliezer Raposo Junior & Emerson Wagner Mainardes & Helena Maria Batista Alves, 2025. "How to constrain value co-destruction and enhance competitive advantage in higher education: the role of value orientation," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 22(2), pages 413-437, June.
  57. Yar Hamidi, Daniel & Machold, Silke, 2020. "Governance, boards and value co-creation: Changing perspectives towards a service dominant logic," European Management Journal, Elsevier, vol. 38(6), pages 956-966.
  58. Magali Jara & Dany Vyt & Olivier Mevel & Thierry Morvan & Nélida Morvan, 2018. "Measuring customers benefits of click and collect," Post-Print halshs-01806403, HAL.
  59. Zheng, Lu & Li, Yongfa, 2024. "Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  60. Abdul Jabbar & Chrysostomos Apostolidis & Ning Baines & Anthony Devine & Michael Christofi & Siddhi Trivedi, 2025. "Help those helping others - the role of universities in facilitating digitalisation and virtualisation in non-profit organisations," The Journal of Technology Transfer, Springer, vol. 50(2), pages 488-515, April.
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