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Migrants in the job centre: Qualitative findings on migrants' experiences with public employment support services in Germany

  • Schneider, Jan
  • Fischer, Michael
  • Kovacheva, Vesela
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    The inclusion of migrants into the labour market is considered a key issue in order to achieve better overall integration. However, compared to the German population, unemployment rates are around twice as high among foreigners. One important knob to improve access to the labour market lies in publicly funded counselling and services, a field which has undergone fundamental policy reforms in recent years. In order to illuminate the realities of everyday-encounters between authoritative services and unemployed migrants, to identify possible shortcomings and draw some conclusions for policy development, this paper focuses on the subjective views and experiences of migrants related to the various employment services and agencies. On the basis of a qualitative interview sample, several patterns of experiences within public employment-related agencies are identified, including the perceived role of counsellors, courses and training measures, questions of diversity, discrimination and transparency as well as the overall outcome in terms of job referral and service evaluation.

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    Paper provided by Hamburg Institute of International Economics (HWWI) in its series HWWI Research Papers with number 3-16.

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    Date of creation: 2008
    Date of revision:
    Handle: RePEc:zbw:hwwirp:3-16
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    1. Peter Tergeist & David Grubb, 2006. "Activation Strategies and the Performance of Employment Services in Germany, the Netherlands and the United Kingdom," OECD Social, Employment and Migration Working Papers 42, OECD Publishing.
    2. Thomas Liebig, 2007. "The Labour Market Integration of Immigrants in Germany," OECD Social, Employment and Migration Working Papers 47, OECD Publishing.
    3. repec:iab:iabzaf:v:40:i:1:p:45-64 is not listed on IDEAS
    4. Eichhorst, Werner & Grienberger-Zingerle, Maria & Konle-Seidl, Regina, 2006. "Activation Policies in Germany: From Status Protection to Basic Income Support," IZA Discussion Papers 2514, Institute for the Study of Labor (IZA).
    5. Bernhard, Sarah & Hohmeyer, Katrin & Jozwiak, Eva & Koch, Susanne & Kruppe, Thomas & Stephan, Gesine & Wolff, Joachim, 2008. "Aktive Arbeitsmarktpolitik in Deutschland und ihre Wirkungen," IAB-Forschungsbericht 200802, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
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