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Assessment of Today’s Mobile Banking Applications from the View of Customer Requirements

  • Pousttchi, Key
  • Schurig, Martin

Mobile banking is a subset of electronic banking which underlies not only the determinants of the banking business but also the special conditions of mobile commerce. This paper analyzes customer needs and expectations from the mobile applications’ view and from the banking view in order to derive a defined set of requirements. Based on these results, existing mobile banking applications are assessed. Their major shortcomings are explained, opportunities for their improvement are shown and the impact of upcoming new technology is discussed. The outcome of the paper is a defined set of customer requirements to mobile banking applications, the identification and assessment of four standard types of current mobile banking applications and an explanation of major failure reasons along with opportunities for their improvement.

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File URL: http://mpra.ub.uni-muenchen.de/2913/1/MPRA_paper_2913.pdf
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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 2913.

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Date of creation: 2004
Date of revision:
Handle: RePEc:pra:mprapa:2913
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  1. Pousttchi, Key & Weizmann, Moritz & Turowski, Klaus, 2003. "Added Value-based Approach to Analyze Electronic Commerce and Mobile Commerce Business Models," MPRA Paper 3618, University Library of Munich, Germany.
  2. Pousttchi, Key, 2003. "Conditions for acceptance and usage of mobile payment procedures," MPRA Paper 2912, University Library of Munich, Germany.
  3. Kreyer, Nina & Pousttchi, Key & Turowski, Klaus, 2002. "Standardized Payment Procedures as Key Enabling Factor for Mobile Commerce," MPRA Paper 2910, University Library of Munich, Germany.
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