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Financial Inclusion Through M-Banking Services: Scope and Problems in India


  • Kumbhar, Vijay


With the help of modern information communication technology, m-banking as a new type of banking services carrier can provide efficient and effective financial services for unbanked and rural peoples in India. Increased cellular service users in rural Indian provide wide opportunity to expand m-banking service in India. However, in spite of opportunities there are numbers of problems and threats in m-banking system. Their major shortcomings are network coverage, security, low cost effectiveness, inconvenience in using mobile handset, IT literacy etc. The outcome of the paper is a defined set of customer requirements to m-banking services in India and an explanation of major failure reasons along with opportunities for their improvement.

Suggested Citation

  • Kumbhar, Vijay, 2011. "Financial Inclusion Through M-Banking Services: Scope and Problems in India," MPRA Paper 28724, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:28724

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    References listed on IDEAS

    1. Julia S. Cheney, 2008. "An examination of mobile banking and mobile payments: building adoption as experience goods?," Payment Cards Center Discussion Paper 08-06, Federal Reserve Bank of Philadelphia.
    2. Terri Bradford & Fumiko Hayashi, 2007. "Complex landscapes: mobile payments in Japan, South Korea, and the United States," Payments System Research Briefing, Federal Reserve Bank of Kansas City, issue Sep.
    3. Pousttchi, Key & Schurig, Martin, 2004. "Assessment of Today’s Mobile Banking Applications from the View of Customer Requirements," MPRA Paper 2913, University Library of Munich, Germany.
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    More about this item


    M-banking; Unbanked; Financial Inclusion;

    JEL classification:

    • G29 - Financial Economics - - Financial Institutions and Services - - - Other
    • G20 - Financial Economics - - Financial Institutions and Services - - - General

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