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A study on the reciprocal relationship between user perception and retailer perception on platform-based mobile payment service

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  • Lee, Jiyoon
  • Ryu, Min Ho
  • Lee, Daeho

Abstract

With the development of the smartphone and mobile Internet, a platform-based mobile payment service has emerged that can handle all banking services with a smartphone alone. In the meantime, many studies have been made on the analysis of new emerging financial technologies. However, most studies have analyzed financial technologies from the consumer perspective, and there has been no analysis of the intention to accept the financial technology in terms of retailers. This study analyzes the factors affecting financial technology adoption from consumer and retailer perspectives respectively, and suggests an integrated model in which each adoption influences each other's demand from the perspective of the two-sided market.

Suggested Citation

  • Lee, Jiyoon & Ryu, Min Ho & Lee, Daeho, 2019. "A study on the reciprocal relationship between user perception and retailer perception on platform-based mobile payment service," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 7-15.
    • Handle: RePEc:eee:joreco:v:48:y:2019:i:c:p:7-15
    DOI: 10.1016/j.jretconser.2019.01.007
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