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An analytical framework for an m-payment ecosystem: A merchants׳ perspective

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  • Guo, Jie
  • Bouwman, Harry

Abstract

In comparison to the rapid adoption and growth of mobile technologies worldwide, mobile payment services are being adopted at a slower pace than anticipated. One of the interesting characteristics of the Chinese market, for both academicians and practitioners, is that, although m-payment evolved from the convergence of payment and telecommunication industries (traditionally dominated by state-owned enterprises in China), it was private, third party payment companies that developed m-payment platforms, which gained a competitive edge over state-owned enterprises. While standardization, regulation and policy play an important role in stimulating the Chinese m-payment market, these factors alone are not sufficient to establish a sustainable two-sided market and generate a critical mass of merchants and end-users. Although merchants play a crucial role in the m-payment ecosystem, there is a lack of insight into merchant behavior, and their interaction with other actors in the m-payment ecosystem. In this study, we propose a framework for the analyses of the m-payment ecosystem. Starting from a set of propositions, we conducted in-depth interviews to analyze the multifaceted nature of the Chinese m-payment market. We identified the connection between the adoption process and the business ecosystem configurations. The proposed framework can be used as a basis for future studies of complex business ecosystems.

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  • Guo, Jie & Bouwman, Harry, 2016. "An analytical framework for an m-payment ecosystem: A merchants׳ perspective," Telecommunications Policy, Elsevier, vol. 40(2), pages 147-167.
    • Handle: RePEc:eee:telpol:v:40:y:2016:i:2:p:147-167
    DOI: 10.1016/j.telpol.2015.09.008
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    5. Kuo, Ren-Zong, 2020. "Why do people switch mobile payment service platforms? An empirical study in Taiwan," Technology in Society, Elsevier, vol. 62(C).
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    8. Talwar, Shalini & Dhir, Amandeep & Khalil, Ashraf & Mohan, Geetha & Islam, A.K.M. Najmul, 2020. "Point of adoption and beyond. Initial trust and mobile-payment continuation intention," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    9. Zhang, Marina Yue & Williamson, Peter, 2021. "The emergence of multiplatform ecosystems: insights from China's mobile payments system in overcoming bottlenecks to reach the mass market," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
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