Transforming scandals into entrepreneurial opportunities: The case of the hospitality industry
Author
Abstract
Suggested Citation
DOI: 10.1386/hosp_00059_1
Note: View the original document on HAL open archive server: https://hal.inrae.fr/hal-04198173v1
Download full text from publisher
References listed on IDEAS
- Breitsohl, Jan & Garrod, Brian, 2016. "Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident," Tourism Management, Elsevier, vol. 54(C), pages 209-220.
- Peter Earl, 2011. "From anecdotes to novels: Reflective inputs for behavioural economics," New Zealand Economic Papers, Taylor & Francis Journals, vol. 45(1-2), pages 5-22.
- Septianto, Felix, 2020. "Do past scandals influence the present performance? The moderating role of consumer mindset," Journal of Business Research, Elsevier, vol. 106(C), pages 75-81.
- Gilles Grolleau & Alain Marciano & Naoufel Mzoughi, 2020. "The scope for the strategic use of scandals," Post-Print hal-02306906, HAL.
- Jansen, Nora & Hinz, Oliver & Deusser, Clemens & Strufe, Thorsten, 2021. "Is the Buzz on? – A Buzz Detection System for Viral Posts in Social Media," Journal of Interactive Marketing, Elsevier, vol. 56(C), pages 1-17.
- Gilles Grolleau & Alain Marciano & Naoufel Mzoughi, 2020. "The Strategic Use of Scandals," Kyklos, Wiley Blackwell, vol. 73(4), pages 524-542, November.
- Karim Ben Slimane & Belinda Kintu & Karim Ben-Slimane, 2020. "Companies responses to scandal backlash caused by social media influencers," Post-Print hal-02946476, HAL.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Gilles Grolleau & Naoufel Mzoughi, 2022. "How research institutions can make the best of scandals – once they become unavoidable," Post-Print hal-03908837, HAL.
- Alice Falchi & Gilles Grolleau & Naoufel Mzoughi, 2022.
"Why companies might under‐communicate their efforts for sustainable development and what can be done?,"
Business Strategy and the Environment, Wiley Blackwell, vol. 31(5), pages 1938-1946, July.
- Alice Falchi & Gilles Grolleau & Naoufel Mzoughi, 2022. "Why companies might under‐communicate their efforts for sustainable development and what can be done?," Post-Print hal-03545817, HAL.
- Dejan Glavas & Gilles Grolleau & Naoufel Mzoughi, 2023. "Greening the greenwashers – How to push greenwashers towards more sustainable trajectories," Post-Print hal-03908838, HAL.
- Zhai, Xueting & Zhong, Dixi & Luo, Qiuju, 2019. "Turn it around in crisis communication: An ABM approach," Annals of Tourism Research, Elsevier, vol. 79(C).
- Mona Soltani & Ekant Veer & Huibert Peter Vries & Joya Kemper, 2024. "“Did You See What Happened?” How Scandals are Shared via Social Media," Corporate Reputation Review, Palgrave Macmillan, vol. 27(3), pages 186-201, August.
- Felix Septianto & Widya Paramita, 2021. "Sad but smiling? How the combination of happy victim images and sad message appeals increase prosocial behavior," Marketing Letters, Springer, vol. 32(1), pages 91-110, March.
- Prithvi Roy & Badrinarayan Srirangam Ramaprasad & Manan Chakraborty & Nandan Prabhu & Shreelatha Rao, 2024. "Customer Acceptance of Use of Artificial Intelligence in Hospitality Services: An Indian Hospitality Sector Perspective," Global Business Review, International Management Institute, vol. 25(3), pages 832-851, June.
- Pappas, Nikolaos & Papatheodorou, Andreas, 2017. "Tourism and the refugee crisis in Greece: Perceptions and decision-making of accommodation providers," Tourism Management, Elsevier, vol. 63(C), pages 31-41.
- Lina Zhong & Sunny Sun & Rob Law & Xiaonan Li & Liyu Yang, 2022. "Perception, Reaction, and Future Development of the Influence of COVID-19 on the Hospitality and Tourism Industry in China," IJERPH, MDPI, vol. 19(2), pages 1-19, January.
- Bianchi, Marina, 2014. "The magic of storytelling: How curiosity and aesthetic preferences work," Economics Discussion Papers 2014-23, Kiel Institute for the World Economy (IfW Kiel).
- Kuo-Yan Wang, 2022. "Sustainable Tourism Development Based upon Visitors’ Brand Trust: A Case of “100 Religious Attractions”," Sustainability, MDPI, vol. 14(4), pages 1-30, February.
- Wenshou Yan & Yan Cai & Xuan Guo, 2023.
"How can trade partners be chosen when facing food scandals? China's milk scandal as a natural experiment,"
Australian Journal of Agricultural and Resource Economics, Australian Agricultural and Resource Economics Society, vol. 67(4), pages 603-635, October.
- Yan, Wenshou & Cai, Yan & Guo, Xuan, 2023. "How can trade partners be chosen when facing food scandals? China's milk scandal as a natural experiment," Australian Journal of Agricultural and Resource Economics, Australian Agricultural and Resource Economics Society, vol. 67(04), August.
- Jihye Kim & Minseong Kim, 2022. "Rise of Social Media Influencers as a New Marketing Channel: Focusing on the Roles of Psychological Well-Being and Perceived Social Responsibility among Consumers," IJERPH, MDPI, vol. 19(4), pages 1-19, February.
- Jérémy Celse & Bruno S. Frey & Gilles Grolleau & Naoufel Mzoughi, 2022.
"The unexpected power of negative awards,"
Kyklos, Wiley Blackwell, vol. 75(3), pages 385-393, August.
- Jérémy Celse & Bruno Frey & Gilles Grolleau & Naoufel Mzoughi, 2022. "The unexpected power of negative awards," Post-Print hal-03599550, HAL.
- McMullan, Kylie, 2023. "A checklist for managers to enhance influencer partnerships and avoid potential pitfalls," Business Horizons, Elsevier, vol. 66(4), pages 443-452.
- Giuliana Isabella & Andressa Freitas de Melo & Marcela Carvalho Gonzalez, 2023. "Going viral on advertising YouTube video: Detecting the influences," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 27(Vol. 27 N), pages 220300-2203.
- Luo, Qiuju & Zhai, Xueting, 2017. "“I will never go to Hong Kong again!” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott," Tourism Management, Elsevier, vol. 62(C), pages 159-172.
- Elisabeth Nöhammer & Robert Schorn & Nina Becker, 2023. "Optimizing the Organizational Crisis Communication Portfolio," Corporate Reputation Review, Palgrave Macmillan, vol. 26(4), pages 304-319, November.
- Alice Labban & Corinne Novell & Steven Bauer, 2023. "Examining the impact of mindsets on donation intentions to homelessness charities via parallel serial mediation," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 20(1), pages 225-244, March.
- Ruiyi Zhao & Ling Li, 2023. "Pressure, state and response: configurational analysis of organizational resilience in tourism businesses following the COVID-19 pandemic crisis," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-19, December.
More about this item
Keywords
constructivism; hospitality; hotels; transgression; tourism; entrepreneurs; innovation;All these keywords.
NEP fields
This paper has been announced in the following NEP Reports:- NEP-ENT-2023-10-23 (Entrepreneurship)
- NEP-TUR-2023-10-23 (Tourism Economics)
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-04198173. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.