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Impact of the usage of social media in the workplace on team and employee performance

Author

Listed:
  • Qi Song

    (Southwestern University of Finance and Economics [Chengdu, China])

  • Yi Wang

    (Southwestern University of Finance and Economics [Chengdu, China])

  • Yang Chen

    (Southwestern University of Finance and Economics [Chengdu, China])

  • Jose Benitez

    (ESC [Rennes] - ESC Rennes School of Business)

  • Jiang Hu

    (Southwestern University of Finance and Economics [Chengdu, China])

Abstract

How does the usage of social media in the workplace affect team and employee performance? To address this cutting edge and up-to-date research question, we ran a quasinatural field experiment, collecting data of two matched-sample groups within a large financial service firm in China. We find that work-oriented social media (DingTalk) and socialization-oriented social media (WeChat) are complementary resources that generate synergies to improve team and employee performance. The instrumental value provided by work-oriented social media is reinforced by the expressive value provided by socialization-oriented social media, which help firms to create business value from information technology investments.

Suggested Citation

  • Qi Song & Yi Wang & Yang Chen & Jose Benitez & Jiang Hu, 2019. "Impact of the usage of social media in the workplace on team and employee performance," Post-Print hal-02159305, HAL.
    • Handle: RePEc:hal:journl:hal-02159305
    DOI: 10.1016/j.im.2019.04.003
    Note: View the original document on HAL open archive server: https://rennes-sb.hal.science/hal-02159305
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    References listed on IDEAS

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    Cited by:

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    10. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Kanwal, Shamsa & Ren, Minglun, 2020. "Employee agility and enterprise social media: The Role of IT proficiency and work expertise," Technology in Society, Elsevier, vol. 63(C).
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