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How to Reach and Influence Both Users and Non-users of Internal Social Media Technologies

Author

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  • Kristen Werling

    (University of Koblenz-Landau, Germany)

  • Michaela Maier

    (University of Koblenz-Landau, Germany)

Abstract

This study investigates potential barriers and supporting factors for employees’ Internal Social Media (ISM) usage intention for not only users but also the harder to reach target group of non-users. Following and extending the Decomposed Theory of Planned Behavior (DTPB), it is assumed that ISM acceptance, superiors’ and peers’ support of ISM, superiors’ and peers’ usage of ISM, and the perceived ISM usage ability will explain employees’ usage intention. Multiple regression analyses revealed that users’ and non-users’ usage intention increases mostly with acceptance. Additionally, for users, peer usage support and behavior, as well as ISM Trainings showed to have an impact on usage intention.

Suggested Citation

  • Kristen Werling & Michaela Maier, 2022. "How to Reach and Influence Both Users and Non-users of Internal Social Media Technologies," European Journal of Business and Management Research, European Open Science, vol. 7(1), pages 245-252, January.
  • Handle: RePEc:epw:ejbmr0:v:7:y:2022:i:1:id:51263
    DOI: 10.24018/ejbmr.2022.7.1.1263
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