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Evolution of the impact of e-business technology on operational competence and firm profitability: A panel data investigation

Author

Listed:
  • Jose Benitez
  • Yang Chen
  • Thompson S.H. Teo

    (NUS - National University of Singapore)

  • Aseel Ajamieh

Abstract

This study examines the evolution of the impact of e-business technology on operational competence and profitability using a panel dataset of 154 Spanish firms. We find that e-business technology has a positive effect on operational competence that decreases over time and the firm's proficiency in exploiting a portfolio of operational capabilities has a positive impact on profitability that becomes more substantial over time. The findings provide some insights on how the initial and subsequent IT investments affect operational competence and profitability over time. This study methodologically illustrates how to perform a partial least squares estimation using panel data.

Suggested Citation

  • Jose Benitez & Yang Chen & Thompson S.H. Teo & Aseel Ajamieh, 2018. "Evolution of the impact of e-business technology on operational competence and firm profitability: A panel data investigation," Post-Print hal-01998202, HAL.
    • Handle: RePEc:hal:journl:hal-01998202
    DOI: 10.1016/j.im.2017.08.002
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    Citations

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    Cited by:

    1. Mencarelli, Rémi & Rivière, Arnaud & Lombart, Cindy, 2021. "Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    2. Jessica Braojos & Jose Benitez & Javier Llorens & Laura Ruiz, 2020. "Impact of IT integration on the firm’s knowledge absorption and desorption," Post-Print hal-03160729, HAL.
    3. Giuseppe Caristi & Raffaele Boffardi & Cristina Ciliberto & Roberta Arbolino & Giuseppe Ioppolo, 2022. "Multicriteria Approach for Supplier Selection: Evidence from a Case Study in the Fashion Industry," Sustainability, MDPI, vol. 14(13), pages 1-21, June.
    4. Wang, Di & Zhou, Tao & Lan, Feng & Wang, Mengmeng, 2021. "ICT and socio-economic development: Evidence from a spatial panel data analysis in China," Telecommunications Policy, Elsevier, vol. 45(7).
    5. Lirios Alos-Simo & Antonio J. Verdu-Jover & Jose M. Gomez-Gras, 2020. "The Dynamic Process of Ambidexterity in Eco-Innovation," Sustainability, MDPI, vol. 12(5), pages 1-17, March.
    6. Qi Song & Yi Wang & Yang Chen & Jose Benitez & Jiang Hu, 2019. "Impact of the usage of social media in the workplace on team and employee performance," Post-Print hal-02159305, HAL.
    7. Jessica Braojos & Jose Benitez & Javier Llorens, 2019. "How do social commerce-IT capabilities influence firm performance? Theory and empirical evidence," Post-Print hal-02057780, HAL.
    8. Jose Benitez & Laura Ruiz & Ana Castillo & Javier Llorens, 2020. "How corporate social responsibility activities influence employer reputation: The role of social media capability," Post-Print hal-02462583, HAL.
    9. Juliet Orji, Ifeyinwa & Ojadi, Frank & Kalu Okwara, Ukoha, 2022. "The nexus between e-commerce adoption in a health pandemic and firm performance: The role of pandemic response strategies," Journal of Business Research, Elsevier, vol. 145(C), pages 616-635.
    10. Singh, Nidhi & Sinha, Neena, 2020. "How perceived trust mediates merchant's intention to use a mobile wallet technology," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).

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