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IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability

Author

Listed:
  • Jose Benitez

    (ESC [Rennes] - ESC Rennes School of Business)

  • Ana Castillo
  • Javier Llorens
  • Jessica Braojos

Abstract

This study examines the impact of information technology (IT)-enabled knowledge ambidexterity on innovation performance, and the potential moderator role of social media capability on a sample composed of 100 small U.S. firms. The empirical analysis suggests that IT infrastructure enables the firm to explore new knowledge and exploit existing/new knowledge to innovate more and better. We also find that social media capability has a positive moderator role in this equation: IT infrastructure and social media capabilities work together to enable knowledge ambidexterity.

Suggested Citation

  • Jose Benitez & Ana Castillo & Javier Llorens & Jessica Braojos, 2018. "IT-enabled knowledge ambidexterity and innovation performance in small U.S. firms: The moderator role of social media capability," Post-Print hal-01998044, HAL.
    • Handle: RePEc:hal:journl:hal-01998044
    as

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