Routines Resistance: How Conflicts within Transactive Memory Obstruct Routinization
Routines resistance is observed among groups of experts that experienced a significant redefinition of their tasks and organizational goals within in a large French government agency. To expose the origins of such resistance, we investigate the processes by which transactive autobiographical memory supported organizational identification as an organization of technical experts, and how this memory structure led to the failed memorization of new action patterns which contradicted the pre-existing expert identity. We find that transactive autobiographical memory is deeply related to a complex process of identification, via the association of different contexts of identity, narrative and temporality, reflecting the levels and functions of autobiographical memory. More specifically, problems arose when managerial directives for new coordination actions conflicted with the pre-existing embedded sense of expert identity, related goals and relationships, leading to dis-identification among employees. The result was failed memorization and routine resistance, driven by conflicts with pre-existing transactive autobiographical memory. We propose a model of the micro-foundations of routines which explains these effects.
|Date of creation:||Nov 2013|
|Contact details of provider:|| Postal: 250, rue Albert Einstein, 06560 Valbonne|
Web page: http://www.gredeg.cnrs.fr
More information through EDIRC
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Teppo Felin & Nicolai J. Foss & Koen H. Heimeriks & Tammy L. Madsen, 2012. "Microfoundations of Routines and Capabilities: Individuals, Processes, and Structure," Journal of Management Studies, Wiley Blackwell, vol. 49(8), pages 1351-1374, December.
- Markus C. Becker & Nathalie Lazaric & Richard R. Nelson & Sidney G. Winter, 2005.
"Applying organizational routines in understanding organizational change,"
Industrial and Corporate Change,
Oxford University Press, vol. 14(5), pages 775-791, October.
- Markus Becker & Nathalie Lazaric & Richard Nelson & Sidney G. Winter, 2005. "Applying Organizational Routines in understanding organizational change," Post-Print hal-00457068, HAL.
- Linda Argote & Bill McEvily & Ray Reagans, 2003. "Managing Knowledge in Organizations: An Integrative Framework and Review of Emerging Themes," Management Science, INFORMS, vol. 49(4), pages 571-582, April.
- Peter Abell & Teppo Felin & Nicolai Foss, 2008. "Building micro-foundations for the routines, capabilities, and performance links," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 29(6), pages 489-502.
- Peter Abell & Teppo Felin & Nicolai Foss, 2007. "Building Micro-Foundations for the Routines, Capabilities, and Performance Links," DRUID Working Papers 07-02, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
- Linda Argote & Yuqing Ren, 2012. "Transactive Memory Systems: A Microfoundation of Dynamic Capabilities," Journal of Management Studies, Wiley Blackwell, vol. 49(8), pages 1375-1382, December.
- Martha S. Feldman, 2002. "Organizational Routines as Sources of Connections and Understandings," Journal of Management Studies, Wiley Blackwell, vol. 39(3), pages 309-331, 05. Full references (including those not matched with items on IDEAS)
When requesting a correction, please mention this item's handle: RePEc:gre:wpaper:2013-43. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Patrice Bougette)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.