IDEAS home Printed from https://ideas.repec.org/p/ems/eureri/1736.html
   My bibliography  Save this paper

Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience

Author

Listed:
  • van der Wiele, A.
  • van Iwaarden, J.D.
  • Williams, A.R.T.
  • Dale, B.G.

Abstract

The aim of the research reported in this paper is to assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. 773 organisations in the Netherlands which have all been certified to the ISO 9000 standard were surveyed (a response rate of 21.4%) and of these only 22 had not yet converted to the 2000 version of the standard. Amongst the major findings are an overall positive perception of the value of the ISO 9000 (2000) quality system standard and a consistently higher appreciation of the 2000 version compared to the 1994 version.

Suggested Citation

  • van der Wiele, A. & van Iwaarden, J.D. & Williams, A.R.T. & Dale, B.G., 2004. "Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience," ERIM Report Series Research in Management ERS-2004-081-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  • Handle: RePEc:ems:eureri:1736
    as

    Download full text from publisher

    File URL: https://repub.eur.nl/pub/1736/ERS%202004%20081%20ORG.pdf
    Download Restriction: no

    References listed on IDEAS

    as
    1. Noel Capon & John U. Farley & Scott Hoenig, 1990. "Determinants of Financial Performance: A Meta-Analysis," Management Science, INFORMS, vol. 36(10), pages 1143-1159, October.
    2. Terziovski, Mile & Power, Damien & Sohal, Amrik S., 2003. "The longitudinal effects of the ISO 9000 certification process on business performance," European Journal of Operational Research, Elsevier, vol. 146(3), pages 580-595, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Borut Rusjan & Pavel Castka, 2010. "Understanding ISO’s 9001 Benefits and Research through an Operations Strategy Framework," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 8(1), pages 097-118.

    More about this item

    Keywords

    ISO 9000; quality management; survey research;

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ems:eureri:1736. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (RePub). General contact details of provider: http://edirc.repec.org/data/erimanl.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.