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Ton van der Wiele

Personal Details

First Name:Ton
Middle Name:
Last Name:van der Wiele
Suffix:
RePEc Short-ID:pva48
http://www.few.eur.nl/few/people/vanderwiele/
Erasmus University Rotterdam Room H15-28 PO Box 1738 3000 DR Rotterdam The Netherlands
+31 10 408 1354

Affiliation

(in no particular order)

Erasmus Research Institute of Management (ERIM)
Erasmus Universiteit Rotterdam (Erasmus University of Rotterdam)

Rotterdam, Netherlands
http://www.erim.eur.nl/

31-10-408 1182
31-10-408 9020
RSM Erasmus University & Erasmus School of Economics, PoBox 1738, 3000 DR Rotterdam
RePEc:edi:erimanl (more details at EDIRC)

Faculteit der Economische Wetenschappen (Erasmus School of Economics)
Erasmus Universiteit Rotterdam (Erasmus University of Rotterdam)

Rotterdam, Netherlands
http://www.few.eur.nl/few/

31 10 4081111

Postbus 1738, 3000 DR Rotterdam
RePEc:edi:feeurnl (more details at EDIRC)

Research output

as
Jump to: Working papers

Working papers

  1. Hesselink, M. & van Iwaarden, J.D. & van der Wiele, A., 2004. "Mystery shopping: A tool to develop insight into customer service provision," ERIM Report Series Research in Management ERS-2004-082-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  2. van der Wiele, A. & van Iwaarden, J.D. & Williams, A.R.T. & Dale, B.G., 2004. "Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience," ERIM Report Series Research in Management ERS-2004-081-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  3. Verboom, M. & van Iwaarden, J.D. & van der Wiele, A., 2004. "A transparent role of information systems within business processes: A case study," ERIM Report Series Research in Management ERS-2004-083-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  4. Hesselink, M. & van der Wiele, A., 2003. "Mystery Shopping: In-depth measurement of customer satisfaction," ERIM Report Series Research in Management ERS-2003-020-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  5. Boselie, J.P.P.E.F. & van der Wiele, A., 2002. "High Performance Work Systems," ERIM Report Series Research in Management ERS-2002-44-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  6. van der Wiele, A. & Hesselink, M. & Boselie, J.P.P.E.F., 2002. "The Importance Of Customer Satisfaction In Organisational Transformation," ERIM Report Series Research in Management ERS-2002-60-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  7. van der Wiele, A. & van Iwaarden, J.D., 2002. "A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites," ERIM Report Series Research in Management ERS-2002-61-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  8. van der Wiele, A. & Brown, A.M., 2002. "ISO 9000 Series Certification Over Time: what have we learnt?," ERIM Report Series Research in Management ERS-2002-30-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  9. Boselie, J.P.P.E.F. & Hesselink, M. & Paauwe, J. & van der Wiele, A., 2001. "Employee Perception on Commitment Oriented Work Systems," ERIM Report Series Research in Management ERS-2001-02-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  10. Boselie, J.P.P.E.F. & van der Wiele, A., 2001. "Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave," ERIM Report Series Research in Management ERS-2001-42-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  11. van der Wiele, A. & Williams, A.R.T. & van Iwaarden, J.D. & Wilson, M. & Dale, B.G., 2001. "The E-Business Research Network: summary of the results of the Dutch pilot survey," ERIM Report Series Research in Management ERS-2001-59-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  12. van der Wiele, A. & Boselie, J.P.P.E.F. & Hesselink, M., 2001. "Empirical Evidence for the Relation between Customer Satisfaction and Business Performance," ERIM Report Series Research in Management ERS-2001-32-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

  1. Hesselink, M. & van Iwaarden, J.D. & van der Wiele, A., 2004. "Mystery shopping: A tool to develop insight into customer service provision," ERIM Report Series Research in Management ERS-2004-082-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Cited by:

    1. Rachel J. C. Chen & Clayton W. Barrows, 2015. "Developing a Mystery Shopping Measure to Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate Executive Members’ Feedback," Sustainability, MDPI, Open Access Journal, vol. 7(9), pages 1-16, September.

  2. van der Wiele, A. & van Iwaarden, J.D. & Williams, A.R.T. & Dale, B.G., 2004. "Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience," ERIM Report Series Research in Management ERS-2004-081-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Cited by:

    1. Borut Rusjan & Pavel Castka, 2010. "Understanding ISO’s 9001 Benefits and Research through an Operations Strategy Framework," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 8(1), pages 097-118.

  3. van der Wiele, A. & Brown, A.M., 2002. "ISO 9000 Series Certification Over Time: what have we learnt?," ERIM Report Series Research in Management ERS-2002-30-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Cited by:

    1. Roberta Minazzi, 2010. "Hotel Classification Systems: A Comparison of International Case Studies," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 4(4), pages 64-86, December.

  4. Boselie, J.P.P.E.F. & Hesselink, M. & Paauwe, J. & van der Wiele, A., 2001. "Employee Perception on Commitment Oriented Work Systems," ERIM Report Series Research in Management ERS-2001-02-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Cited by:

    1. Ruiz, Jesús & Coduras, Alicia, 2015. "Can company restructuring create a healthier work environment, promote corporate entrepreneurship, and improve productivity?," Journal of Business Research, Elsevier, vol. 68(7), pages 1466-1467.

  5. Boselie, J.P.P.E.F. & van der Wiele, A., 2001. "Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave," ERIM Report Series Research in Management ERS-2001-42-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Cited by:

    1. M. Todd Royle, 2017. "The Mediating Effect Of Felt Accountability On The Relationship Between Personality And Job Satisfaction," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 10(1), pages 19-44.
    2. A I Petrescu & R Simmons & S Bradley, 2004. "The impacts of human resource management practices and pay inequality on workers' job satisfaction," Working Papers 542602, Lancaster University Management School, Economics Department.
    3. Spagnoli, Paola & Caetano, Antonio & Santos, Susana Correia, 2012. "Satisfaction with job aspects: Do patterns change over time?," Journal of Business Research, Elsevier, vol. 65(5), pages 609-616.
    4. Vicente Royuela & Jordi Suriñach, 2013. "Quality of Work and Aggregate Productivity," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 113(1), pages 37-66, August.
    5. Murat Gumus & Bahattin Hamarat, 2006. "Business Excellence And Organizational Commitment In Seasonal Hotels," Anadolu University Journal of Social Sciences, Anadolu University, vol. 6(2), pages 1-12, December.

  6. van der Wiele, A. & Boselie, J.P.P.E.F. & Hesselink, M., 2001. "Empirical Evidence for the Relation between Customer Satisfaction and Business Performance," ERIM Report Series Research in Management ERS-2001-32-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Cited by:

    1. Azevedo, Susana & Cudney, Elizabeth A. & Grilo, António & Carvalho, Helena & Cruz-Machado, V., 2012. "The influence of eco-innovation supply chain practices on business eco-efficiency," MPRA Paper 42704, University Library of Munich, Germany.
    2. Carretta, Alessandro & Farina, Vincenzo & Fiordelisi, Franco & Schwizer, Paola, 2006. "Corporate culture and shareholder value in banking industry," MPRA Paper 8304, University Library of Munich, Germany.
    3. Carsten Horn & Markus Rudolf, 2011. "Service quality in the private banking business," Financial Markets and Portfolio Management, Springer;Swiss Society for Financial Market Research, vol. 25(2), pages 173-195, June.
    4. Roberta Minazzi, 2010. "Hotel Classification Systems: A Comparison of International Case Studies," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 4(4), pages 64-86, December.

More information

Research fields, statistics, top rankings, if available.

Statistics

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NEP Fields

NEP is an announcement service for new working papers, with a weekly report in each of many fields. This author has had 4 papers announced in NEP. These are the fields, ordered by number of announcements, along with their dates. If the author is listed in the directory of specialists for this field, a link is also provided.
  1. NEP-EEC: European Economics (1) 2001-11-21
  2. NEP-ENT: Entrepreneurship (1) 2001-11-21
  3. NEP-LAB: Labour Economics (1) 2001-02-27
  4. NEP-NET: Network Economics (1) 2001-11-21

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