Business Excellence And Organizational Commitment In Seasonal Hotels
This paper aims to set the critical link between organizational commitment and business excellence in seasonal hotels where the seasonal staffing is the matter in service offerings. Assuming the perceptual difference of permanent and seasonal managers and employees towards their companies, the level of their continuance commitment and perception of their business excellence were sought through a face-to-face questionnaire form at their workplaces. Differences between each group were analysed through t-test, Analysis of Variance, Tukey Honestly Significance Difference test (T-HSD). In order to clarify the link between groups and to create map, correspondence analysis was run. Findings show that business excellence perception makes difference on continuance commitment; permanent staff and managers have higher level of commitment. It can be concluded that managers of seasonal hotels should value and consider the whole workforces and should create business excellence if their goal is to perform better and make difference against their competitors.
Volume (Year): 6 (2006)
Issue (Month): 2 (December)
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- Boselie, J.P.P.E.F. & van der Wiele, A., 2001. "Employee Perceptions of HRM and TQM and the Effects on Satisfaction and INtention to Leave," ERIM Report Series Research in Management ERS-2001-42-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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