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Jos van Iwaarden

Personal Details

First Name:Jos
Middle Name:
Last Name:van Iwaarden
Suffix:
RePEc Short-ID:pva37
http://www.rsm.nl/jiwaarden
Room T10-35 P.O. Box 1738 3000 DR Rotterdam The Netherlands
+31 10 4082591

Affiliation

(in no particular order)

Erasmus Research Institute of Management (ERIM)
Erasmus Universiteit Rotterdam (Erasmus University of Rotterdam)

Rotterdam, Netherlands
http://www.erim.eur.nl/

31-10-408 1182
31-10-408 9020
RSM Erasmus University & Erasmus School of Economics, PoBox 1738, 3000 DR Rotterdam
RePEc:edi:erimanl (more details at EDIRC)

Rotterdam School of Management (RSM Erasmus University)
Erasmus Universiteit Rotterdam (Erasmus University of Rotterdam)

Rotterdam, Netherlands
http://www.rsm.nl/

+31 (0)10 408 2585
+31 (0)10 408 9020
P.O. Box 1738, 3000 DR Rotterdam
RePEc:edi:rsmeunl (more details at EDIRC)

Research output

as
Jump to: Working papers

Working papers

  1. Hesselink, M. & van Iwaarden, J.D. & van der Wiele, A., 2004. "Mystery shopping: A tool to develop insight into customer service provision," ERIM Report Series Research in Management ERS-2004-082-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  2. van der Wiele, A. & van Iwaarden, J.D. & Williams, A.R.T. & Dale, B.G., 2004. "Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience," ERIM Report Series Research in Management ERS-2004-081-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  3. Verboom, M. & van Iwaarden, J.D. & van der Wiele, A., 2004. "A transparent role of information systems within business processes: A case study," ERIM Report Series Research in Management ERS-2004-083-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  4. van der Wiele, A. & van Iwaarden, J.D., 2002. "A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites," ERIM Report Series Research in Management ERS-2002-61-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  5. van der Wiele, A. & Williams, A.R.T. & van Iwaarden, J.D. & Wilson, M. & Dale, B.G., 2001. "The E-Business Research Network: summary of the results of the Dutch pilot survey," ERIM Report Series Research in Management ERS-2001-59-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

  1. Hesselink, M. & van Iwaarden, J.D. & van der Wiele, A., 2004. "Mystery shopping: A tool to develop insight into customer service provision," ERIM Report Series Research in Management ERS-2004-082-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Cited by:

    1. Rachel J. C. Chen & Clayton W. Barrows, 2015. "Developing a Mystery Shopping Measure to Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate Executive Members’ Feedback," Sustainability, MDPI, Open Access Journal, vol. 7(9), pages 1-16, September.

  2. van der Wiele, A. & van Iwaarden, J.D. & Williams, A.R.T. & Dale, B.G., 2004. "Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience," ERIM Report Series Research in Management ERS-2004-081-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

    Cited by:

    1. Borut Rusjan & Pavel Castka, 2010. "Understanding ISO’s 9001 Benefits and Research through an Operations Strategy Framework," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 8(1), pages 097-118.

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