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The Process of New Service Development: issues of formilization and appropriability

Listed author(s):
  • Dolfsma, W.A.

Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there is on the innovation process for service firms, and make two suggestions for formalizing that process. The common thought that service firms do not innovate does not hold. Innovation is, however, often ad hoc for services, and it can therefore be difficult to measure firms’ innovation efforts. These points are all related to issues of appropriability of the benefits of innovation in services. The two issues primarily discussed in this paper – the possibilities of formalizing and appropriating in case of NSD – are central for issues for service firms. It is here that this paper offers some contributions to the existing literature; it does not so much present an overview thereof.

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File URL: https://repub.eur.nl/pub/1445/ERS%202004%20051%20ORG.pdf
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Paper provided by Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam in its series ERIM Report Series Research in Management with number ERS-2004-051-ORG.

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Date of creation: 06 Aug 2004
Handle: RePEc:ems:eureri:1445
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RSM Erasmus University & Erasmus School of Economics, PoBox 1738, 3000 DR Rotterdam

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  1. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
  2. David J. TEECE, 2008. "Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy," World Scientific Book Chapters,in: The Transfer And Licensing Of Know-How And Intellectual Property Understanding the Multinational Enterprise in the Modern World, chapter 5, pages 67-87 World Scientific Publishing Co. Pte. Ltd..
  3. Dolfsma, W.A., 2005. "Collective Consuming: Consumers as Subcontractors on Electronic Markets," ERIM Report Series Research in Management ERS-2005-020-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  4. Pavitt, Keith, 1984. "Sectoral patterns of technical change: Towards a taxonomy and a theory," Research Policy, Elsevier, vol. 13(6), pages 343-373, December.
  5. Faridah Djellal & Faïz Gallouj, 2006. "Innovation, services, emplois," Post-Print halshs-00199647, HAL.
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