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Diseno de un sistema de gestión de la calidad modelo para los programas académicos de educación superior

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  • Tomás Fontalvo Herrera

Abstract

En este trabajo se presentan los resultados asociados con el componente metodológico y conceptual referentes al proyecto de investigación titulado DISENO DE UN SISTEMA DE GESTIÓN DE LA CALIDAD MODELO PARA LOS PROGRAMAS ACADÉMICOS, considerando los requerimientos de la norma ISO 9001 y los lineamientos del Consejo Nacional de Acreditación (CNA). Teniendo en cuenta lo anterior, se desarrolla la conceptualización y construcción del modelo de un Sistema de Gestión de la Calidad general con lo que se facilite el análisis y diseno; aportando, criterios que se constituyen en pautas, herramientas y estructuras con las cuales se puede disenar e implementar dicho Sistema de Gestión de la Calidad para los programas académicos, y de esta manera determinar las estructuras necesarias para el establecimiento de unos procesos organizacionales que faciliten el estudio, análisis, diseno y rediseno de los procesos, logrando contribuir con el mejoramiento de estos, estableciendo las bases para alcanzar la acreditación en las instituciones. ****** In this project, reveal the results linked to the methodological and conceptual research that implies the Project Research of “DESIGN OF A SYSTEM OF QUALITY MANAGEMENT MODEL FOR ACADEMIC PROGRAMS”, considering the requirements of ISO 9001 and the guidelines of the National Accreditation Council (NAC). Given the above, we develop The conceptualization and construction of a General Quality Management System Model that make easy the analysis and design, that will contribute the criteria of development of steps, tools and structures within we will be able to design and put into practice the Quality Management System for any program in research and with them being able to determine necessary structures for the establishment of organizational process that facilitate the study, analysis, design and re-design of process, obtaining contribution with the improvement of them, establishing the bases to accomplish institutional accreditation.

Suggested Citation

  • Tomás Fontalvo Herrera, 2009. "Diseno de un sistema de gestión de la calidad modelo para los programas académicos de educación superior," Revista Panorama Económico 7089, Universidad de Cartagena.
  • Handle: RePEc:col:000407:007089
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    References listed on IDEAS

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    More about this item

    Keywords

    Sistema de Gestión de la Calidad; Norma ISO 9001; Lineamientos del Consejo Nacional de Acreditación (CNA); System Quality Management; Standard ISO 9001; Guidelines from the National Accreditation Council (CNA).;
    All these keywords.

    JEL classification:

    • I20 - Health, Education, and Welfare - - Education - - - General
    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education

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