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Diseño de un sistema de gestión de la calidad modelo para los programas académicos de educación superior

Listed author(s):
  • Tomás Fontalvo Herrera


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    En este trabajo se presentan los resultados asociados con el componente metodológico y conceptual referentes al proyecto de investigación titulado DISEÑO DE UN SISTEMA DE GESTIÓN DE LA CALIDAD MODELO PARA LOS PROGRAMAS ACADÉMICOS, considerando los requerimientos de la norma ISO 9001 y los lineamientos del Consejo Nacional de Acreditación (CNA). Teniendo en cuenta lo anterior, se desarrolla la conceptualización y construcción del modelo de un Sistema de Gestión de la Calidad general con lo que se facilite el análisis y diseño; aportando, criterios que se constituyen en pautas, herramientas y estructuras con las cuales se puede diseñar e implementar dicho Sistema de Gestión de la Calidad para los programas académicos, y de esta manera determinar las estructuras necesarias para el establecimiento de unos procesos organizacionales que faciliten el estudio, análisis, diseño y rediseño de los procesos, logrando contribuir con el mejoramiento de estos, estableciendo las bases para alcanzar la acreditación en las instituciones. ****** In this project, reveal the results linked to the methodological and conceptual research that implies the Project Research of “DESIGN OF A SYSTEM OF QUALITY MANAGEMENT MODEL FOR ACADEMIC PROGRAMS”, considering the requirements of ISO 9001 and the guidelines of the National Accreditation Council (NAC). Given the above, we develop The conceptualization and construction of a General Quality Management System Model that make easy the analysis and design, that will contribute the criteria of development of steps, tools and structures within we will be able to design and put into practice the Quality Management System for any program in research and with them being able to determine necessary structures for the establishment of organizational process that facilitate the study, analysis, design and re-design of process, obtaining contribution with the improvement of them, establishing the bases to accomplish institutional accreditation.

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    Paper provided by UNIVERSIDAD DE CARTAGENA in its series REVISTA PANORAMA ECONÓMICO with number 007089.

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    Length: 25
    Date of creation: 14 Dec 2009
    Handle: RePEc:col:000407:007089
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    1. Mauricio Cardenas & Raquel Bernal, 2004. "Determinants of Labor Demand in Colombia. 1976-1996," NBER Chapters,in: Law and Employment: Lessons from Latin America and the Caribbean, pages 229-272 National Bureau of Economic Research, Inc.
    2. BUSSOLO Maurizio & LAY Jann, "undated". "Globalization and Poverty Changes in Colombia," EcoMod2003 330700029, EcoMod.
    3. Rómulo A.Chumacero & J.Rodrigo Fuentes, 2006. "Economic growth in Latin America: structural breaks or fundamentals," Estudios de Economia, University of Chile, Department of Economics, vol. 33(2 Year 20), pages 141-154, December.
    4. Luis Eduardo Fajardo & Juan Carlos Guataquí, 2000. "La corte constitucional y la flexibilidad del mercado laboral," Revista de Economía Institucional, Universidad Externado de Colombia - Facultad de Economía, vol. 2(3), pages 80-103, July-dece.
    5. Marcela Meléndez & Katja Seim & Pablo Medina, 2003. "Productivity Dynamics Of The Colombian Manufacturing Sector," DOCUMENTOS CEDE 003390, UNIVERSIDAD DE LOS ANDES-CEDE.
    6. Juan Carlos Echeverry & Mauricio Santamaria, 2004. "The Political Economy Of Labor Reform In Colombia," DOCUMENTOS CEDE 003618, UNIVERSIDAD DE LOS ANDES-CEDE.
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