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The container terminal characteristics and customer’s satisfaction

Listed author(s):
  • Vítor Caldeirinha


    (Centro de Estudos de Gestão; School of Economics and Management (ISEG))

  • J. Augusto Felício


    (School of Economics and Management; Technical University of Lisbon)

  • Andreia Dionísio

    (CEFAGE-UÉ, Évora University (UÉ))

This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction.

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Paper provided by University of Evora, CEFAGE-UE (Portugal) in its series CEFAGE-UE Working Papers with number 2013_14.

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Length: 17 pages
Date of creation: 2013
Handle: RePEc:cfe:wpcefa:2013_14
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  1. Lourdes Trujillo & Beatriz Tovar, 2007. "The European Port Industry: An Analysis of its Economic Efficiency," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 9(2), pages 148-171, June.
  2. Francesca Medda & Gianni Carbonaro, 2007. "Growth of Container Seaborne Traffic in the Mediterranean Basin: Outlook and Policy Implications for Port Development," Transport Reviews, Taylor & Francis Journals, vol. 27(5), pages 573-587, January.
  3. Chang, Young-Tae & Lee, Sang-Yoon & Tongzon, Jose L., 2008. "Port selection factors by shipping lines: Different perspectives between trunk liners and feeder service providers," Marine Policy, Elsevier, vol. 32(6), pages 877-885, November.
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  7. Cullinane Kevin & Song Dong-Wook & Ji Ping & Wang Teng-Fei, 2004. "An Application of DEA Windows Analysis to Container Port Production Efficiency," Review of Network Economics, De Gruyter, vol. 3(2), pages 1-23, June.
  8. Estache, Antonio & Perelman, Sergio & Trujillo, Lourdes, 2005. "Infrastructure performance and reform in developing and transition economies: evidence from a survey of productivity measures," Policy Research Working Paper Series 3514, The World Bank.
  9. Hung, Shiu-Wan & Lu, Wen-Min & Wang, Tung-Pao, 2010. "Benchmarking the operating efficiency of Asia container ports," European Journal of Operational Research, Elsevier, vol. 203(3), pages 706-713, June.
  10. Onut, Semih & Tuzkaya, Umut R. & Torun, Erçin, 2011. "Selecting container port via a fuzzy ANP-based approach: A case study in the Marmara Region, Turkey," Transport Policy, Elsevier, vol. 18(1), pages 182-193, January.
  11. Vítor Caldeirinha & J. Augusto Felício & Andreia Dionísio, 2013. "Effect of the container terminal characteristics on performance," CEFAGE-UE Working Papers 2013_13, University of Evora, CEFAGE-UE (Portugal).
  12. Teng-Fei Wang & Kevin Cullinane, 2006. "The Efficiency of European Container Terminals and Implications for Supply Chain Management," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 8(1), pages 82-99, March.
  13. Stephen Cahoon, 2007. "Marketing communications for seaports: a matter of survival and growth," Maritime Policy & Management, Taylor & Francis Journals, vol. 34(2), pages 151-168, April.
  14. Tongzon, Jose & Heng, Wu, 2005. "Port privatization, efficiency and competitiveness: Some empirical evidence from container ports (terminals)," Transportation Research Part A: Policy and Practice, Elsevier, vol. 39(5), pages 405-424, June.
  15. Su-Han Woo & Stephen Pettit & Anthony K C Beresford, 2011. "Port evolution and performance in changing logistics environments," Maritime Economics & Logistics, Palgrave Macmillan;International Association of Maritime Economists (IAME), vol. 13(3), pages 250-277, September.
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