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The container terminal characteristics and customer’s satisfaction

Author

Listed:
  • Vítor Caldeirinha

    () (Centro de Estudos de Gestão; School of Economics and Management (ISEG))

  • J. Augusto Felício

    () (School of Economics and Management; Technical University of Lisbon)

  • Andreia Dionísio

    (CEFAGE-UÉ, Évora University (UÉ))

Abstract

This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction.

Suggested Citation

  • Vítor Caldeirinha & J. Augusto Felício & Andreia Dionísio, 2013. "The container terminal characteristics and customer’s satisfaction," CEFAGE-UE Working Papers 2013_14, University of Evora, CEFAGE-UE (Portugal).
  • Handle: RePEc:cfe:wpcefa:2013_14
    as

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    File URL: http://www.cefage.uevora.pt/en/content/download/3867/48563/version/1/file/2013_14.pdf
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    References listed on IDEAS

    as
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    More about this item

    Keywords

    Port characteristics; Container terminal; Customer’s satisfaction; SEM.;

    JEL classification:

    • R42 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Government and Private Investment Analysis; Road Maintenance; Transportation Planning

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