IDEAS home Printed from https://ideas.repec.org/a/wsi/ijitdm/v18y2019i03ns0219622019500111.html
   My bibliography  Save this article

The Role of Supply Chain Features in the Effectiveness of Sustainability Practices in the Service Supply Chain: Application of Fuzzy Rule-Based System

Author

Listed:
  • Fahimeh Aliakbari Nouri

    (Industrial Management Department, Semnan University, Semnan, Iran)

  • Mohsen Shafiei Nikabadi

    (Industrial Management Department, Semnan University, Semnan, Iran)

  • Laya Olfat

    (#x2020;Industrial Management Department, Allameh Tabatabai University, Tehran, Iran)

Abstract

This study analyzes the affecting variables on the relation of sustainability practice-performance in the service supply chain. The identified factors (supply chain features) are classified in a hierarchical structure of Fuzzy Analytic Hierarchy Process (FAHP): Macro Environment Features, Service Provider Features, Supplier Features, Employee Features, and Customer Features. Then, the FAHP is applied to identify the importance of each factor in the hospital supply chain, as an example of the service sector. To extract and predict the factors’ interactions, the knowledge base of the fuzzy if-then rules is constructed. The developed Fuzzy Inference System (FIS) gives insights on the supply chain features with significant impact on the effectiveness of sustainability initiatives. So, by predicting and strategically managing the affecting factors, service supply chain managers can have more effective and sustainable performance. The fuzzy surfaces indicate that the features of the macro environment, especially the government regulations, are crucial factors influencing the movement toward sustainability.

Suggested Citation

  • Fahimeh Aliakbari Nouri & Mohsen Shafiei Nikabadi & Laya Olfat, 2019. "The Role of Supply Chain Features in the Effectiveness of Sustainability Practices in the Service Supply Chain: Application of Fuzzy Rule-Based System," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 867-899, May.
    • Handle: RePEc:wsi:ijitdm:v:18:y:2019:i:03:n:s0219622019500111
    DOI: 10.1142/S0219622019500111
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S0219622019500111
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S0219622019500111?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Arnold, Jens M. & Javorcik, Beata S. & Mattoo, Aaditya, 2011. "Does services liberalization benefit manufacturing firms?: Evidence from the Czech Republic," Journal of International Economics, Elsevier, vol. 85(1), pages 136-146, September.
    2. Ataseven, Cigdem & Nair, Anand, 2017. "Assessment of supply chain integration and performance relationships: A meta-analytic investigation of the literature," International Journal of Production Economics, Elsevier, vol. 185(C), pages 252-265.
    3. Eskandarpour, Majid & Dejax, Pierre & Miemczyk, Joe & Péton, Olivier, 2015. "Sustainable supply chain network design: An optimization-oriented review," Omega, Elsevier, vol. 54(C), pages 11-32.
    4. Wang, Yulan & Wallace, Stein W. & Shen, Bin & Choi, Tsan-Ming, 2015. "Service supply chain management: A review of operational models," European Journal of Operational Research, Elsevier, vol. 247(3), pages 685-698.
    5. Thomas L. Saaty, 1986. "Axiomatic Foundation of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 32(7), pages 841-855, July.
    6. Fahimeh Aliakbari Nouri & Mohsen Shafiei Nikabadi & Laya Olfat, 2018. "Developing the framework of sustainable service supply chain balanced scorecard (SSSC BSC)," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 68(1), pages 148-170, December.
    7. Hassini, Elkafi & Surti, Chirag & Searcy, Cory, 2012. "A literature review and a case study of sustainable supply chains with a focus on metrics," International Journal of Production Economics, Elsevier, vol. 140(1), pages 69-82.
    8. Gang Kou & Yanqun Lu & Yi Peng & Yong Shi, 2012. "Evaluation Of Classification Algorithms Using Mcdm And Rank Correlation," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 11(01), pages 197-225.
    9. Zhu, Qinghua & Sarkis, Joseph & Lai, Kee-hung, 2008. "Confirmation of a measurement model for green supply chain management practices implementation," International Journal of Production Economics, Elsevier, vol. 111(2), pages 261-273, February.
    10. Thomas L. Saaty, 1990. "An Exposition of the AHP in Reply to the Paper "Remarks on the Analytic Hierarchy Process"," Management Science, INFORMS, vol. 36(3), pages 259-268, March.
    11. Kou, Gang & Ergu, Daji & Shang, Jennifer, 2014. "Enhancing data consistency in decision matrix: Adapting Hadamard model to mitigate judgment contradiction," European Journal of Operational Research, Elsevier, vol. 236(1), pages 261-271.
    12. Abdulrahman, Muhammad D. & Gunasekaran, Angappa & Subramanian, Nachiappan, 2014. "Critical barriers in implementing reverse logistics in the Chinese manufacturing sectors," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 460-471.
    13. Tuncdan Baltacioglu & Erhan Ada & Melike D. Kaplan & Oznur Yurt And & Y. Cem Kaplan, 2007. "A New Framework for Service Supply Chains," The Service Industries Journal, Taylor & Francis Journals, vol. 27(2), pages 105-124, March.
    14. Clarkson, Peter M. & Li, Yue & Richardson, Gordon D. & Vasvari, Florin P., 2011. "Does it really pay to be green? Determinants and consequences of proactive environmental strategies," Journal of Accounting and Public Policy, Elsevier, vol. 30(2), pages 122-144, March.
    15. Kou, Gang & Lin, Changsheng, 2014. "A cosine maximization method for the priority vector derivation in AHP," European Journal of Operational Research, Elsevier, vol. 235(1), pages 225-232.
    16. Wong, Christina W.Y. & Lai, Kee-hung & Shang, Kuo-Chung & Lu, Chin-Shan & Leung, T.K.P., 2012. "Green operations and the moderating role of environmental management capability of suppliers on manufacturing firm performance," International Journal of Production Economics, Elsevier, vol. 140(1), pages 283-294.
    17. Shapiro, Arnold F. & Koissi, Marie-Claire, 2017. "Fuzzy logic modifications of the Analytic Hierarchy Process," Insurance: Mathematics and Economics, Elsevier, vol. 75(C), pages 189-202.
    18. Vanessa de Oliveira Menezes & Sieglinde Kindl da Cunha, 2016. "Eco-Innovation in Global Hotel Chains: Designs, Barriers, Incentives and Motivations," Brazilian Business Review, Fucape Business School, vol. 13(5), pages 108-128, September.
    19. Demirkan, Haluk & Cheng, Hsing Kenneth, 2008. "The risk and information sharing of application services supply chain," European Journal of Operational Research, Elsevier, vol. 187(3), pages 765-784, June.
    20. Carlo Alberto Magni & Stefano Malagoli & Giovanni Mastroleo, 2006. "An Alternative Approach To Firms' Evaluation: Expert Systems And Fuzzy Logic," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 5(01), pages 195-225.
    21. Hussain, Matloub & Khan, Mehmood & Al-Aomar, Raid, 2016. "A framework for supply chain sustainability in service industry with Confirmatory Factor Analysis," Renewable and Sustainable Energy Reviews, Elsevier, vol. 55(C), pages 1301-1312.
    22. Amir Hossein Azadnia & Muhamad Zameri Mat Saman & Kuan Yew Wong, 2015. "Sustainable supplier selection and order lot-sizing: an integrated multi-objective decision-making process," International Journal of Production Research, Taylor & Francis Journals, vol. 53(2), pages 383-408, January.
    23. Samira Keivanpour & Daoud Ait-Kadi & Christian Mascle, 2017. "Automobile manufacturers’ strategic choice in applying green practices: joint application of evolutionary game theory and fuzzy rule-based approach," International Journal of Production Research, Taylor & Francis Journals, vol. 55(5), pages 1312-1335, March.
    24. Tomasz Korol & Anestis Fotiadis, 2016. "Applying Fuzzy Logic of Expert Knowledge for Accurate Predictive Algorithms of Customer Traffic Flows in Theme Parks," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(06), pages 1451-1468, November.
    25. Dibrell, Clay & Craig, Justin B. & Hansen, Eric N., 2011. "How managerial attitudes toward the natural environment affect market orientation and innovation," Journal of Business Research, Elsevier, vol. 64(4), pages 401-407, April.
    26. Chang, Da-Yong, 1996. "Applications of the extent analysis method on fuzzy AHP," European Journal of Operational Research, Elsevier, vol. 95(3), pages 649-655, December.
    27. Chithambaranathan, P. & Subramanian, Nachiappan & Gunasekaran, Angappa & Palaniappan, PL.K., 2015. "Service supply chain environmental performance evaluation using grey based hybrid MCDM approach," International Journal of Production Economics, Elsevier, vol. 166(C), pages 163-176.
    28. James J.H. Liou & Jolanta Tamošaitienė & Edmundas K. Zavadskas & Gwo-Hshiung Tzeng, 2016. "New hybrid COPRAS-G MADM Model for improving and selecting suppliers in green supply chain management," International Journal of Production Research, Taylor & Francis Journals, vol. 54(1), pages 114-134, January.
    29. Lai, Kee-hung & Wong, Christina W.Y., 2012. "Green logistics management and performance: Some empirical evidence from Chinese manufacturing exporters," Omega, Elsevier, vol. 40(3), pages 267-282.
    30. Reefke, Hendrik & Sundaram, David, 2017. "Key themes and research opportunities in sustainable supply chain management – identification and evaluation," Omega, Elsevier, vol. 66(PB), pages 195-211.
    31. Ye, Fei & Zhao, Xiande & Prahinski, Carol & Li, Yina, 2013. "The impact of institutional pressures, top managers' posture and reverse logistics on performance—Evidence from China," International Journal of Production Economics, Elsevier, vol. 143(1), pages 132-143.
    32. Weihua Liu & Enze Bai & Liwei Liu & Wanying Wei, 2017. "A Framework of Sustainable Service Supply Chain Management: A Literature Review and Research Agenda," Sustainability, MDPI, vol. 9(3), pages 1-25, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Hamzeh Aghababayi & Mohsen Shafiei Nikabadi, 2021. "An Integrated Fuzzy Model for Selecting Resilient Suppliers in Electronics Industry of Iran," Logistics, MDPI, vol. 5(4), pages 1-22, October.
    2. Melika Parichehreh & Nikbakhsh Javadian, 2020. "A Mixed-Integer Programming Model to Configure a Post Supply Chain Network," Annals of Data Science, Springer, vol. 7(2), pages 281-290, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Samad, Sarminah & Nilashi, Mehrbakhsh & Almulihi, Ahmed & Alrizq, Mesfer & Alghamdi, Abdullah & Mohd, Saidatulakmal & Ahmadi, Hossein & Syed Azhar, Sharifah Nurlaili Farhana, 2021. "Green Supply Chain Management practices and impact on firm performance: The moderating effect of collaborative capability," Technology in Society, Elsevier, vol. 67(C).
    2. Weihua Liu & Enze Bai & Liwei Liu & Wanying Wei, 2017. "A Framework of Sustainable Service Supply Chain Management: A Literature Review and Research Agenda," Sustainability, MDPI, vol. 9(3), pages 1-25, March.
    3. Ardalan Bafahm & Minghe Sun, 2019. "Some Conflicting Results in the Analytic Hierarchy Process," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(02), pages 465-486, March.
    4. Kuang-Hua Hu & Wei Jianguo & Gwo-Hshiung Tzeng, 2017. "Risk Factor Assessment Improvement for China’s Cloud Computing Auditing Using a New Hybrid MADM Model," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(03), pages 737-777, May.
    5. Anup Kumar & Santosh Kumar Shrivastav & Avinash K. Shrivastava & Rashmi Ranjan Panigrahi & Abbas Mardani & Fausto Cavallaro, 2023. "Sustainable Supply Chain Management, Performance Measurement, and Management: A Review," Sustainability, MDPI, vol. 15(6), pages 1-25, March.
    6. Akshay Hinduja & Manju Pandey, 2019. "An Integrated Intuitionistic Fuzzy MCDM Approach to Select Cloud-Based ERP System for SMEs," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(06), pages 1875-1908, November.
    7. Eko Budi Leksono & Suparno Suparno & Iwan Vanany, 2019. "Integration of a Balanced Scorecard, DEMATEL, and ANP for Measuring the Performance of a Sustainable Healthcare Supply Chain," Sustainability, MDPI, vol. 11(13), pages 1, July.
    8. Shaher H. Zyoud & Daniela Fuchs-Hanusch, 2019. "Comparison of Several Decision-Making Techniques: A Case of Water Losses Management in Developing Countries," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(05), pages 1551-1578, September.
    9. Aleksander Banasik & Jacqueline M. Bloemhof-Ruwaard & Argyris Kanellopoulos & G. D. H. Claassen & Jack G. A. J. Vorst, 2018. "Multi-criteria decision making approaches for green supply chains: a review," Flexible Services and Manufacturing Journal, Springer, vol. 30(3), pages 366-396, September.
    10. Geng, Ruoqi & Mansouri, S. Afshin & Aktas, Emel, 2017. "The relationship between green supply chain management and performance: A meta-analysis of empirical evidences in Asian emerging economies," International Journal of Production Economics, Elsevier, vol. 183(PA), pages 245-258.
    11. Fahrettin Eldemir & Ismail Onden, 2016. "Geographical Information Systems and Multicriteria Decisions Integration Approach for Hospital Location Selection," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(05), pages 975-997, September.
    12. Huo, Baofeng & Gu, Minhao & Jiang, Bin, 2018. "China-related POM research: Literature review and suggestions for future research," International Journal of Production Economics, Elsevier, vol. 203(C), pages 134-153.
    13. Kumar, V.N.S.A. & Kumar, V. & Brady, M. & Garza-Reyes, Jose Arturo & Simpson, M., 2017. "Resolving forward-reverse logistics multi-period model using evolutionary algorithms," International Journal of Production Economics, Elsevier, vol. 183(PB), pages 458-469.
    14. Kun Chen & Gang Kou & J. Michael Tarn & Yan Song, 2015. "Bridging the gap between missing and inconsistent values in eliciting preference from pairwise comparison matrices," Annals of Operations Research, Springer, vol. 235(1), pages 155-175, December.
    15. Eleonora Bottani & Piera Centobelli & Teresa Murino & Ehsan Shekarian, 2018. "A QFD-ANP Method for Supplier Selection with Benefits, Opportunities, Costs and Risks Considerations," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 911-939, May.
    16. Seles, Bruno Michel Roman Pais & de Sousa Jabbour, Ana Beatriz Lopes & Jabbour, Charbel José Chiappetta & Dangelico, Rosa Maria, 2016. "The green bullwhip effect, the diffusion of green supply chain practices, and institutional pressures: Evidence from the automotive sector," International Journal of Production Economics, Elsevier, vol. 182(C), pages 342-355.
    17. Viral Gupta & P. K. Kapur & Deepak Kumar, 2019. "Prioritizing and Optimizing Disaster Recovery Solution using Analytic Network Process and Multi Attribute Utility Theory," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(01), pages 171-207, January.
    18. Qian Qian & Yang Yang & Zong-Fang Zhou, 2019. "Research on Trade Credit Spreading and Credit Risk within the Supply Chain," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(01), pages 389-411, January.
    19. Wenshuai Wu & Yi Peng, 2016. "Extension of grey relational analysis for facilitating group consensus to oil spill emergency management," Annals of Operations Research, Springer, vol. 238(1), pages 615-635, March.
    20. Wenshuai Wu & Yi Peng, 2016. "Extension of grey relational analysis for facilitating group consensus to oil spill emergency management," Annals of Operations Research, Springer, vol. 238(1), pages 615-635, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:ijitdm:v:18:y:2019:i:03:n:s0219622019500111. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/ijitdm/ijitdm.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.