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Integration of a Balanced Scorecard, DEMATEL, and ANP for Measuring the Performance of a Sustainable Healthcare Supply Chain

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  • Eko Budi Leksono

    (Department of Industrial Engineering, Universitas Muhammadiyah Gresik, Gresik 61121, Indonesia
    Department of Industrial Engineering, Institut Teknologi Sepuluh Nopember (ITS), Surabaya 60111, Indonesia)

  • Suparno Suparno

    (Department of Industrial Engineering, Institut Teknologi Sepuluh Nopember (ITS), Surabaya 60111, Indonesia)

  • Iwan Vanany

    (Department of Industrial Engineering, Institut Teknologi Sepuluh Nopember (ITS), Surabaya 60111, Indonesia)

Abstract

The main purpose of this study is to develop a sustainable healthcare supply chain performance measurement (SHSCPM) model, which simultaneously considers intangible characteristics and sustainability aspects to ensure customer and/or stakeholder satisfaction. This model combines a balanced scorecard (BSC) with a decision-making trial and evaluation laboratory (DEMATEL) and analytical network process (ANP). After the arrangement and classification of perspectives and indicators from a literature review, the strategy map of the BSC is designed with DEMATEL. Furthermore, this study used a survey with in-depth interviews of seven expert respondents to make a pair-wise comparison between perspectives and indicators in order to determine the weights of indicators, perspectives, and sustainability aspects on ANP. The study finds the following. First, the innovation and learning perspective that reflects intangible assets has the most influence on the others but is not important, while the customer perspective has the most importance for SHSC performance. Second, the economic aspect has the greatest weight, followed by social and environmental aspects. Finally, indicators of the financial and customer perspectives as drivers of SHSC performance consist of profit, quality of service, revenue, customer satisfaction, and stakeholder satisfaction. Further, indicators of the economic aspect of sustainability have the most effect on SHSC performance, followed by social and environmental aspects. Furthermore, human resources, as an intangible asset and key factor in social aspects, are main factor in improving SHSC performance.

Suggested Citation

  • Eko Budi Leksono & Suparno Suparno & Iwan Vanany, 2019. "Integration of a Balanced Scorecard, DEMATEL, and ANP for Measuring the Performance of a Sustainable Healthcare Supply Chain," Sustainability, MDPI, vol. 11(13), pages 1, July.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:13:p:3626-:d:244874
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    References listed on IDEAS

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    Cited by:

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    3. Anca Antoaneta Vărzaru, 2022. "An Empirical Framework for Assessing the Balanced Scorecard Impact on Sustainable Development in Healthcare Performance Measurement," IJERPH, MDPI, vol. 19(22), pages 1-17, November.
    4. Meenu Singh & Millie Pant, 2021. "A review of selected weighing methods in MCDM with a case study," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 12(1), pages 126-144, February.
    5. Justyna Berniak-Woźny & Małgorzata Rataj, 2023. "Towards Green and Sustainable Healthcare: A Literature Review and Research Agenda for Green Leadership in the Healthcare Sector," IJERPH, MDPI, vol. 20(2), pages 1-18, January.
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    8. Renato Vivas & Ângelo Sant’anna & Karla Esquerre & Francisco Freires, 2019. "Measuring Sustainability Performance with Multi Criteria Model: A Case Study," Sustainability, MDPI, vol. 11(21), pages 1-13, November.
    9. Agnes Pranugrahaning & Jerome Denis Donovan & Cheree Topple & Eryadi Kordi Masli, 2023. "Exploring Corporate Sustainability in the Insurance Sector: A Case Study of a Multinational Enterprise Engaging with UN SDGs in Malaysia," Sustainability, MDPI, vol. 15(11), pages 1-22, May.
    10. Changlu Zhang & Liqian Tang & Jian Zhang, 2023. "Identifying Critical Indicators in Performance Evaluation of Green Supply Chains Using Hybrid Multiple-Criteria Decision-Making," Sustainability, MDPI, vol. 15(7), pages 1-20, March.
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